About us

At Xelix, we work with some of the world’s largest companies to automate and strengthen their financial controls. Our AI solutions redefine how Accounts Payable teams operate - moving from manual processes to automated, intelligent workflows.

Xelix is a fast-paced scale-up - things move fast and expectations are high. We raised our Series B with Insight Partners in June 2025 and are expanding aggressively, whilst remaining profitable. We have over 100 talented people pulling together to achieve our goals. Everyone is trusted to take ownership, move fast and have a meaningful impact. We prioritise personal and professional growth, keep things fun & we love to celebrate a milestone together.

In this role you’ll grow, be challenged and help shape the future of Xelix. If you’re excited about building something special with us, we’d love to hear from you.

About the role

As the Mid-Market Account Management Team Lead, you’ll be responsible for leading a team of Account Managers who manage our mid-market customer base. You’ll balance people leadership with hands-on account management, coaching your team to deliver world-class customer experiences, retain and grow mid-market accounts, and drive measurable business outcomes.

What you'll be doing

• Lead, mentor, and develop a high-performing team of Mid-Market Account Managers.
• Drive team performance to achieve renewal, retention, and expansion targets.
• Manage a select portfolio of strategic mid-market accounts to model best-in-class customer engagement.
• Guide your team in developing and executing account plans that promote long-term customer success and revenue growth.
• Conduct regular team meetings, deal reviews, and 1:1 coaching sessions to ensure alignment and accountability.
• Work cross-functionally with Sales, Services, Product, and Marketing to enhance the customer journey and operational processes.
• Analyse account health, identify risk indicators, and implement proactive strategies to mitigate churn.
• Report on team KPIs and business metrics, providing insights and recommendations to senior leadership.
• Contribute to process improvements, playbook development, and scalable strategies for managing mid-market accounts.

What you’ll bring

• 5+ years of experience in Account Management in a B2B SaaS or technology-driven company.
• Minimum of 1-2 years of experience leading a team.
• A proven record of achieving or surpassing renewal and expansion targets.
• Exceptional communication, coaching, and relationship-building skills.
• Strong analytical and problem-solving abilities; comfortable working with data to guide decisions.
• Experience using HubSpot CRM is highly desirable.
• Must have experience with MEDDIC.
• A proactive, collaborative approach and the ability to influence cross-functional teams.
• Passion for developing people, improving processes, and delivering exceptional customer value.

What we offer in return

💰 Competitive salary depending on experience

🏝️ 27 days of annual leave (including 3 days Christmas closing) which increases up to 3 days based on tenure, with the option to roll over, buy or sell up to 3 days

🏡 Hybrid working with two days a week from our dog-friendly Hoxton office

💪 On-site gym and cycle to work scheme

🛍️ Employee discount at over 100 retailers

🏥 Comprehensive private medical & dental cover with Vitality

🍼 Enhanced parental leave pay

📚 Learning & development culture – £1,000 personal annual budget

🌍 We’re carbon-neutral and are working towards ambitious carbon reduction goals

🎯 Lots of team socials & activities

☀️ Annual team retreat

Want to learn more?

• About us
• Xelix blog
• Xelix news
• Xelix glassdoor

We believe that people from diverse backgrounds, with different identities and experiences make our company and product better. No matter your background, we'd love to hear from you! And if you have a disability, please let us know if there's any way we can make the interview process better for you - we're happy to accommodate!

If you're a recruiting agency - we have an existing list of agencies we work with if required and we are not currently planning on expanding the list. Neither the Talent team nor hiring managers or the Support team will respond to cold outreach.

This is a full-time position, with standard working hours from 9:00 AM to 6:00 PM, Monday through Friday.

Interview Process
While the exact process may vary slightly depending on the role, our typical interview stages are:

1. Introductory Call – A short Teams conversation with a Talent Partner to discuss your background and the opportunity.
2. Hiring Manager Interview – A 30–45 minute Teams meeting to explore your experience and fit for the team.
3. Technical Task or Presentation – A role-relevant exercise to demonstrate your skills and approach.
4. Final On-site Interview – An in-person meeting with our senior leadership team and co-founders at our office.

We strive to make the process clear, efficient, and respectful of your time.

Department

Customer Success

Locations

London

Remote status

Hybrid

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