Responsibilities

• Onboard new customers onto Workato by providing technical consulting, guidance and enablement that drives fast time-to-value.
• Gather integration and automation requirements and lead solution design jointly with customer business and technical stakeholders.
• Share best practices on deployment models, governance, integration design and build; partner with Product and Engineering on platform feedback.
• Act as a trusted advisor and customer advocate.
• Run post-onboarding health checks and guide customers on integration and process optimizations.
• Contribute reusable content — presentations, demos, best practices, architecture patterns and online courses — for customers and the extended team.
• Manage multiple priorities and projects simultaneously while delivering an outstanding customer service experience.

Requirements

• 5+ years of hands-on experience in solutions and implementation consulting.
• Working knowledge of integrations, system design principles and app integration industry trends.
• Working knowledge of SQL on-prem and cloud deployment models and the SDLC end-to-end.
• Experience with one iPaaS (Workato, Tray, TIBCO, Boomi, MuleSoft, WebMethods, Oracle Integration Suite).
• Ability to produce quality technical documentation.
• Plus: experience with JS frontend/backend; OEM/embedded SaaS or iFrame integration.

Competencies

• Technical & Solution Competencies

  • Integration Development — Independently builds multi-step integrations across enterprise apps; applies authentication, error handling, version control and reusable components; participates in CI/CD and peer code review.
  • Solution Architecture & System Design — Performs gap analysis and designs end-to-end workflows using standard patterns (hub-and-spoke, event-driven); balances scalability, maintainability and security; documents decisions clearly.
  • Workato Platform & Recipe Engineering — Builds conditional, error-handled recipes with role-based access and encrypted fields; uses custom connectors and HTTP modules; manages staging-to-prod lifecycle to Workato best practices.

• Emerging Technical & Domain Competencies

  • AI Systems & Enterprise Intelligence — Understands how AI models, Genies and automation layers interconnect; uses prebuilt AI connectors within governed environments; aware of AI ethics, privacy, bias and transparency.
  • Governance & Architecture Standards — Familiar with reference architectures and governance frameworks (e.g., GEARS); documents design decisions for traceability; understands how governance impacts project outcomes.
  • Customer Domain & Industry Knowledge — Researches customer industry processes and terminology; uses customer vocabulary accurately; connects domain context to solution design with guidance from domain experts.

• Consulting & Behavioural Competencies

  • Problem Solving & Analytical Thinking — Applies structured logic and pattern recognition to resolve moderately complex issues; uses data and evidence to support recommendations; questions and verifies assumptions.
  • Priority & Time Management — Manages multiple priorities with foresight; plans short workstreams independently, balances workload with contingency and aligns dependencies across small teams.
  • Systems Thinking — Articulates how a change in one system or team affects others; surfaces dependencies and handoff risks; uses diagrams to explain connections when proposing solutions.
  • Drive & Initiative — Moves work forward without reminders; coordinates to remove blockers; volunteers for stretch tasks; stays productive and reprioritises calmly under ambiguity.
  • Influence & Voice — Speaks up to share ideas and support team initiatives; explains reasoning respectfully with examples; actively seeks feedback to improve communication.
  • Continuous Learning — Applies new learning to recurring delivery challenges; connects insights from multiple sources; learns from both successes and failures and shares knowledge with peers.
  • Trusted Advisory — Tailors recommendations to stakeholder context; explains trade-offs and assumptions; uses examples and data to support advice; adjusts based on feedback.
  • Active Listening & Difficult Conversations — Reflects others' perspectives accurately; uses calm, neutral language under tension; addresses performance or collaboration issues directly and constructively.
  • Communication & Presentation — Delivers clear presentations in meetings and async channels; adapts emphasis to audience; uses frameworks (problem–solution–outcome) to structure complex information.

(REQ ID: 2794)