Responsibilities

We are looking for an exceptional Senior Technical Instructor/Trainer, Orchestrate to join the Education and Training team. This is a key role as the first hire in Europe dedicated to building and scaling Workato’s training and education business across the region, working closely with cross business functions to create, execute and operationalize instructor-led training focusing on product training, both virtually and in-person for customers and partners. This role requires a deep understanding of integration technologies, excellent communication skills, and a passion for teaching and empowering others. The ideal candidate will have hands-on experience with iPaaS solutions and a proven track record of successful training and certification delivery.

In this role, you will also be responsible to:

• Education Program Development and Strategy:

  • Design and develop comprehensive training materials, including presentations, hands-on labs, and documentation, tailored to various skill levels (beginner to advanced).

  • Create engaging and interactive training modules on our Workato Academy that covers all aspects of our Workato Orchestration platform, including setup, configuration, integration, and troubleshooting.

  • Collaborate with instructional designers and subject matter experts to ensure ongoing alignment to the programs.

• Training Delivery:

  • Conduct in-person and virtual training sessions for customers, partners, and internal teams.

  • Provide hands-on demonstrations and practical exercises to ensure participants gain a thorough understanding of the Workato Orchestration platform.

  • Adapt training delivery methods to suit different learning styles and technical backgrounds.

• Certification Program Management:

  • Develop and maintain a certification program for our Workato Orchestration platform, including creating certification exams and assessments.

  • Administer certification exams and evaluate participants' performance to ensure they meet the required standards.

  • Continuously update certification content to reflect new features and updates to the Workato Orchestration platform.

• Technical Support and Guidance:

  • Provide technical support and guidance to training participants during and after training sessions.

  • Assist clients and partners in troubleshooting and resolving integration issues related to the Workato Orchestration platform.

• Continuous Improvement:

  • Maintain and update training materials in response to product updates, or changes in curriculum to stay in alignment with adjacent training in different formats.

  • Gather feedback from training participants and stakeholders to continuously improve training content and delivery methods.

  • Stay up-to-date with the latest trends and advancements in iPaaS and integration technologies to ensure training materials remain current and relevant.

Requirements

Qualifications / Experience / Technical Skills

• 5-7+ years of experience in any of the following at a SaaS/iPaaS company:

• Technical Instruction

• Solutions engineering or consulting (pre or post sales)

• Customer-facing professional services

• Hands-on experience with iPaaS platforms such as MuleSoft, Dell Boomi, TIBCO, or similar.

• Experience in standing up new teams and/or programs.

• Strong understanding of integration concepts, APIs, web services, and data transformation.

• Bachelor's degree in Computer Science, Information Technology, or a related field.

• Proven experience in delivering technical training and certification programs, preferably in the field of cloud integration or iPaaS.

• Hands-on experience with iPaaS platforms such as MuleSoft, Dell Boomi, Informatica, or similar.

• Strong understanding of integration concepts, APIs, web services, and data transformation.

• Excellent communication and presentation skills, with the ability to explain complex technical concepts in a clear and concise manner.

• Strong problem-solving skills and the ability to troubleshoot technical issues.

• Ability to work independently and as part of a team, with a proactive and self-motivated approach.

• Relevant certifications in iPaaS or related technologies are a plus.

Soft Skills / Personal Characteristics

• Authentic charisma and infectious enthusiasm for Workato’s product.

• Confidence in answering live customer questions.

• Consistently delivers high-quality live presentations, education delivery, audience management.

• Addressing learners of widely differing technical aptitudes and comfort levels.

• This role will offer classes in English. Native or significant mastery in English is required.

(REQ ID: 2056)