Who are we?

Checkmarx is the leader in application security and ensures that enterprises worldwide can secure their application development from code to cloud. Our consolidated platform and services address the needs of enterprises by improving security and reducing TCO, while simultaneously building trust between AppSec, developers, and CISOs. At Checkmarx, we believe it's not just about finding risk, but remediating it across the entire application footprint and software supply chain with one seamless process for all relevant stakeholders. We are honored to serve more than 1,800 customers, which includes 40 percent of all Fortune 100 companies including Siemens, Airbus, SalesForce, Stellantis, Adidas, Wal-Mart and Sanofi.

We are looking for a Level-2 technical support engineer who will assist our customers in very demanding and complex development environments. You will be expected to learn new products and technologies quickly and constantly. In addition, you are expected to have top-notch troubleshooting, communication and customer service skills.

Essential Duties and Responsibilities:

• WORKING HOURS: 12pm to 9pm IST
• Provide coverage for global customers, but primary focus is for APAC and North/South America
• Manage existing cases and ensure constant updates
• Provide remote technical support to customers calling for various technical issues
• Excellent written and verbal communication skills
• Ability to think on one’s feet, learn a complex product inside and out, and discover creative methods to resolve customer issues.
• Demonstrable experience troubleshooting and documenting replication steps for complex technical issues, while collaborating with Product Management and R&D to ensure resolution

Technicians are expected to have intermediate knowledge of the following technologies, along with the ability to quickly advance those skills.

• Bachelor of Science degree in Computer Science or an Engineering discipline.
• 3 years’ experience in technical support working with global customers
• Common Networking/Internet Services (DHCP, DNS, Domain Registration, etc.)
• Strong Networking (Routing, Switching, Firewalls)
• Experience working with Windows OS & Linux
• Experience installing and configuring server Certificates
• Background in software development is a plus
• Knowledge of SCM, build management, and CI tools is a plus
• Experience using SalesForce, Confluence

Additional Requirements:

• Ability to work in a team and communicate effectively
• Get stuff done!
• Willing to take on challenges anytime. Going above and beyond the call of duty
• Other tasks/duties as delegated by manager