About Zone & Co

Zone & Co is a leading provider of cloud-native software solutions built on the Oracle NetSuite platform. Our company is dedicated to serving finance and accounting professionals by offering a portfolio of innovative apps known as Zone Apps. These apps are specifically designed to simplify and automate critical financial data and workflows across various business entities.

As a Software-as-a-Service (SaaS) provider, we empower our 1,500+ customers worldwide to work smarter, faster, and more securely while maximizing the value of the Oracle NetSuite platform. Our comprehensive suite of solutions includes advanced billing and revenue recognition, robust reporting capabilities, accounts payable automation, streamlined payment processing, efficient reconciliations, and seamless approvals. Learn more at www.zoneandco.com or follow us on LinkedIn: linkedin.com/company/zoneandco.

The Opportunity

We’re looking for a dynamic and strategic Product Operations Manager to lead the charge in transforming how we build, deliver, and scale our products. In this high-impact role, you’ll be at the center of our product ecosystem, driving alignment across product, engineering, go-to-market, and customer teams to deliver exceptional value to our users.

As the operational backbone of our product organization, you’ll design and implement efficient workflows, foster cross-functional collaboration, and ensure our processes scale alongside our fast-growing, tech-forward business. We're seeking a visionary leader with deep operational expertise and a strong track record of building and scaling product operations in SaaS or high-growth tech environments. If you're passionate about turning strategy into execution and thrive in fast-paced, customer-centric settings, this role is for you.

Responsibilities:

• Define and execute the strategic vision for product operations, ensuring alignment with overall company goals and evolving market demands.

• Lead the creation and continuous improvement of scalable, end-to-end operational frameworks to support the full product lifecycle—from ideation to post-launch optimization.

• Oversee the design, implementation, and continuous refinement of processes related to product development, testing, deployment, and release management.

• Foster strong cross-functional collaboration with product, engineering, customer success, sales, and executive leadership to drive operational excellence and innovation.

• Develop and monitor key performance indicators (KPIs) to evaluate product delivery success, operational efficiency, product performance, and customer satisfaction.

• Drive data-informed decision-making by leveraging insights to optimize workflows, eliminate inefficiencies, and mitigate operational risks.

• Partner closely with customer-facing teams to integrate user feedback into product planning and operational enhancements.

• Lead the development of documentation, training programs, and operational playbooks to ensure consistency and enablement across internal and external stakeholders.

• Manage budgeting, forecasting, and resource allocation to ensure cost-effective execution of product initiatives.

• Ensure operational processes comply with relevant industry standards, regulations, and best practices.

Requirements:

• Bachelor’s degree in Business, Operations, Computer Science, or a related field; MBA or advanced degree strongly preferred.
• 8+ years of experience in product operations, program management, or related roles, with at least 3 years in a leadership position within a SaaS or technology company.
• Demonstrated success in scaling product operations and leading cross-functional teams in a high-growth environment.
• Exceptional strategic and analytical skills, with a track record of using data to drive operational excellence.
• Outstanding communication and leadership abilities, with experience influencing C-suite stakeholders and building consensus.
• Expertise in project management tools (e.g., Jira, Asana) and operational analytics platforms (™ proficiency in relevant SaaS product lifecycles, financial technology, or B2B software industries.