Assistant Manager - Customer Support
Yubi
About Us
Yubi stands for ubiquitous. But Yubi will also stand for transparency, collaboration, and the power of possibility.
From being a disruptor in India’s debt market to marching towards global corporate markets from one product to one holistic product suite with seven products
Yubi is the place to unleash potential. Freedom, not fear. Avenues, not roadblocks. Opportunity, not obstacles.
Job Description
Yubi, formerly known as CredAvenue, is re-defining global debt markets by freeing the flow of finance between borrowers, lenders, and investors. We are the world's possibility platform for the discovery, investment, fulfillment, and collection of any debt solution. At Yubi, opportunities are plenty and we equip you with tools to seize it.
In 2020, we began our journey with a vision of transforming and deepening the global institutional debt market through technology. Our two-sided debt marketplace helps institutional and HNI investors find the widest network of corporate borrowers and debt products on one side and helps corporates to discover investors and access debt capital efficiently on the other side. Switching between platforms is easy, which means investors can lend, invest and trade bonds - all in one place. All of our platforms shake up the traditional debt ecosystem and offer new ways of digital finance.
We are a fun bunch who are highly motivated and driven to create a purposeful impact. Come, join the club to be a part of our epic growth story.
Job title : Assistant Manager - Customer Support
Location : Chennai
Roles and responsibilities
Lead the daily operations of the customer support team, ensuring prompt and effective resolution of customer queries.
Supervise, mentor, and train team members to maintain high service standards and continuous professional development.
Act as the escalation point for complex or unresolved customer issues, ensuring satisfactory resolutions.
Develop, implement, and refine customer support processes, policies, and best practices.
Monitor key performance indicators (KPIs) and generate regular reports to track team productivity and service quality.
Collaborate with cross-functional teams such as Sales, Marketing, and Product to align customer feedback with business improvements.
Identify areas for improvement in customer service delivery and recommend innovative solutions.
Ensure compliance with company standards and industry regulations, maintaining customer data privacy and security.
Oversee the integration and effective use of customer support tools and technologies.
Foster a positive, customer-centric culture while continuously striving to enhance overall customer satisfaction and loyalty.