As General Manager, you will be the founder of our business in your country—responsible for building, scaling, and owning the local operation. You’ll wear many hats: P&L owner, team builder, legal representative, and senior deal closer. You’ll report directly to the Managing Director - MEA and work closely with global leadership.

Business & Leadership

• Proven track record of leading a business unit, startup, or country P&L—ideally in tech or enterprise services.
• Strong management skills: hiring, motivating, and developing autonomous teams.
• Deep understanding of local legal, regulatory, and accounting requirements.
• Entrepreneurial mindset with exceptional speed, independence, and resilience.
• Highly organized, focused on priorities, and comfortable with ambiguity.

Sales & Strategic Access

• Experience in enterprise sales and deal-making.
• Executive presence and ability to access top decision-makers in telco, energy, finance, retail, and other CX-heavy industries.
• Strategic thinker: able to map power structures and influence buying coalitions within client organizations.

Technology & Customer Experience Knowledge

• Working understanding of software and IT landscapes—or willingness to learn.
• Conversant in AI, software platforms, and ideally the stack surrounding contact centers (e.g., Genesys, Salesforce, NICE, Zendesk).
• Familiarity with customer experience workflows, pain points, and the role of CX technology in customer satisfaction, loyalty, and cost-to-serve.

Preferred Backgrounds

• Previous startup experience or entrepreneurial ventures.
• Fluent in English and Arabic