Wonderful is transforming the way enterprises deliver customer support, blending cutting-edge AI with local market expertise. Backed by a record $34M Seed from Index, Bessemer, and Vine, we’re scaling fast across Europe and beyond. Our AI agents are already live with enterprise clients in telecom, banking, and healthcare, helping organizations modernize their contact centers, elevate customer experience, and reduce costs.

This is your chance to be part of the team writing the playbook for a brand-new category.

*Location: flexible within the Adriatic region (Slovenia, Serbia, Croatia, Bosnia, Montenegro, North Macedonia, or Albania).

We’re looking for a Strategic Account Manager to drive growth across our enterprise portfolio - someone who builds trust with clients, understands their business needs, and turns opportunities into long-term partnerships that shape real transformation.

It’s not about managing accounts, it’s about driving impact — shaping partnerships, influencing strategy, and helping enterprises lead the AI transformation before everyone else does.

• Own and grow strategic accounts - build and manage relationships with Wonderful’s enterprise clients
• Build strong relationships with stakeholders and decision-makers to align Wonderful’s products with Clients' business goals.
• Drive product adoption and maximize client success and satisfaction
• Collaborate with Product & Engineering to help improve our product & shape upcoming features
• Turn customer feedback into product direction, influencing roadmap and solution design
• Expand Wonderful’s footprint by opening new doors and landing new enterprise customers.

• 3-4 years of Account Management experience in a consumption based company; or
• ~4 years experience in a top-tier consulting firm, investment bank, or fast-growing startup
• Minimum 1 year of experience in the local market and strong network with enterprise clients.
• Proven sales track record
• Exceptional communication skills, written & spoken
• Experience in a startup in a Hyper-growth stage - a big Plus
• Fluent in English
• Strong strategic thinking and relationship management skills.

• A seat at the table as we build a new AI category from the ground up.
• The energy of an early-stage scale-up + the stability of world-class investors.
• Ownership, autonomy, and impact that you just won’t find at corporate giants.
• A team of ambitious builders who balance urgency with a strong sense of vibe