Wonderful is transforming the way enterprises deliver customer support, blending cutting-edge AI with local market expertise. Backed by a record $34M pre-seed from Index, Bessemer, and Vine, we’re scaling fast across Europe and beyond. Our AI agents are already live with enterprise clients in telecom, banking, and healthcare, helping organizations modernize their contact centers, elevate customer experience, and reduce costs.

This is your chance to be part of the team writing the playbook for a brand-new category.

As General Manager, you will be the founder of our business in your country—responsible for building, scaling, and owning the local operation. You’ll wear many hats: P&L owner, team builder, legal representative, and senior deal closer. You’ll report directly to the CEO and work closely with global leadership.

Key Responsibilities

Company Leadership & Operations

• Establish and lead Wonderful’s legal entity in the country.
• Oversee all aspects of local operations, including corporate setup, compliance, banking, and payroll.
• Hire, manage, and inspire a high-performing local team.
• Localize global processes to fit country-specific regulations, labor laws, and cultural nuances.

Market Expansion & Business Development

• Identify, engage, and close high-potential enterprise customers—particularly those with large-scale customer support operations.
• Rapidly qualify leads, focus on high-likelihood wins, and avoid time-wasting pursuits.
• Build long-term, trusted relationships with client executives, especially CEOs and CX leaders.

Customer Relationship & Brand Representation

• Represent Wonderful in the local market with clients, media, and business/policy forums.
• Position Wonderful as a thought leader in the customer experience and AI support space.
• Be the face of Wonderful in-country, embodying our values and mission in every interaction.

Business & Leadership

• Proven track record of leading a business unit, startup, or country P&L—ideally in tech or enterprise services.
• Strong management skills: hiring, motivating, and developing autonomous teams.
• Deep understanding of local legal, regulatory, and accounting requirements.
• Entrepreneurial mindset with exceptional speed, independence, and resilience.
• Highly organized, focused on priorities, and comfortable with ambiguity.

Sales & Strategic Access

• Experience in enterprise sales and deal-making.
• Executive presence and ability to access top decision-makers in telco, energy, finance, retail, and other CX-heavy industries.
• Strategic thinker: able to map power structures and influence buying coalitions within client organizations.

Technology & Customer Experience Knowledge

• Working understanding of software and IT landscapes—or willingness to learn.
• Conversant in AI, software platforms, and ideally the stack surrounding contact centers (e.g., Genesys, Salesforce, NICE, Zendesk).
• Familiarity with customer experience workflows, pain points, and the role of CX technology in customer satisfaction, loyalty, and cost-to-serve.

Preferred Backgrounds

• Previous startup experience or entrepreneurial ventures.
• Fluent in English and local business language(s).

• A seat at the table as we build a new AI category from the ground up.
• The energy of an early-stage scale-up + the stability of world-class investors.
• Ownership, autonomy, and impact that you just won’t find at corporate giants.
• A team of ambitious builders who balance urgency with a strong sense of vibe