Sales & Customer Success Operations Analyst

Position Overview:

We are seeking a highly analytical and detail-oriented Sales & Customer Success Operations Analyst to support our UK Sales and Customer Success teams. This role is critical in driving revenue growth, operational efficiency, and customer retention by providing actionable insights, maintaining accurate CRM data, and optimizing processes.

Position Description:

• Renewals & Retention (25%) – Manage the renewal pipeline, standardize churn tracking, and monitor retention metrics (logo, revenue, cohort).
• Customer Health & Expansion Insights (20%) – Build and maintain customer health scorecards, flag at-risk accounts, and identify upsell/cross-sell opportunities to support CSMs.
• Sales Pipeline & Forecasting (25%) – Monitor opportunity quality, sales hygiene, forecasting accuracy, and pipeline health for UK Sales.
• Sales Performance Analytics (15%) – Track sales velocity, cycle analysis, variance, and deal performance to improve predictability.
• Operational Excellence (15%) – Standardize reporting and dashboards, ensure Salesforce data integrity, automate processes, and optimize operational efficiency.
  

Qualifications & Skills:

• Bachelor’s degree in Business, Finance, or a related field.
• 2–4 years of experience in Sales Operations, Customer Success Operations, or Revenue Operations.
• Strong analytical and Excel/CRM skills (Salesforce preferred).
• Experience with sales forecasting, pipeline management, and retention metrics.
• Excellent communication skills and cross-functional collaboration abilities.

Company Overview:

VenturEd Solutions is a leading solution provider exclusively dedicated to powering the success of K-12 schools, students, and families. With innovative solutions rooted in more than 50 years of service to the education sector, VenturEd Solutions, formerly Education Brands from Community Brands, empowers schools worldwide with efficient, highly configurable solutions that strengthen operations and drive growth. VenturEd Solutions serves more than one million students and families at over 24,000 schools, districts, dioceses, multi-academy trusts, and educational organizations globally. This comprehensive suite of solutions supports admissions and enrollment, financial aid, tuition, student information management, school payments, communications, data, and analytics to aid schools in achieving their goals and make a lasting impact in their communities.

Our mission is to help passionate people and purpose-driven organizations achieve more for their communities.

What We Bring to the Table:

🔹 Growth Opportunities to help you advance in your career.
🔹 Achieve Work-Life Balance with a setup that suits you.
🔹 Employee Engagement Activities to connect and grow with your team.
🔹 Complimentary HMO for you + 2 dependents from Day One—your health matters!
🔹 Earn a 20% Night Shift Differential—your hard work deserves to be recognized.
🔹 Convertible Leave Credits available right from the start.
🔹 Quarterly Performance Bonuses—because your efforts should be rewarded!
🔹 Annual Merit Increase to recognize your dedication and growth.
🔹 Guaranteed Weekends Off—take time to relax and recharge.