Professional Services Solutions Advisor
Udemy
Join Udemy. Help define the future of learning.
Udemy is an AI-powered reskilling platform built to help people and teams grow. It’s personalized, practical, and focused on real-world impact.
Our mission is simple: to transform lives through learning. Your work helps people around the world build skills they can use, whether they’re picking up something new or leveling up to stay ahead.
Over 80 million learners and 17,000 businesses already learn with Udemy. If you’re excited by change, energized by learning, and ready to have a real impact, you’ll feel right at home.
Learn more about us on our company page.
Where we work
Udemy is a global company headquartered in San Francisco, with additional U.S. offices in Denver and Austin, and international hubs in Australia, India, Ireland, Mexico, and Türkiye. This is an in-office position, requiring three days a week in the office (Tuesday, Wednesday, Thursday) and flexibility on Mondays and Fridays.
About your skills
- Consultative Problem-Solver: Exceptional ability to diagnose customer challenges, propose tailored professional services solutions, and drive positive outcomes through effective collaboration
- Value Engagement Selling: Asks good services discovery questions that unlock customers’ desired business outcomes and the services products required to meet those desired incomes. Leverages desired outcomes to drive critical services sales negotiations. Incorporates deal levers into the discussion to trade during the negotiation to ultimately create a powerful value proposition for the customer and Udemy
- Customer Centricity: The ability to put the customer at the core of every decision, process, and interaction—prioritizing their needs, preferences, and experiences to build long-term trust and value. It involves empathy, active listening, data-informed decision-making, and a commitment to delivering solutions that genuinely benefit the customer while supporting business outcomes
- Strategic Vision: Skilled at crafting long-term customer growth plans, leveraging multi-threading strategies to deepen relationships, and aligning Udemy’s unique professional services value proposition to specific client objectives
- Continuous Learner: Curious and proactive, consistently exploring market trends, customer needs, and competitive offerings to shape impactful, winning strategies
- Proactive Business Development: Highly motivated with an outbound, entrepreneurial mindset; adept at uncovering new professional services opportunities, building influential relationships, and delivering persuasive, strategically crafted proposals. Hustle and strategic rigor define your approach
- Data Driven Decision Making: Leverages data to drive 75% of decision making process and to facilitate data driven conversations when collaborating with internal sales and success team members as well as customer negotiations and value selling
About this role
We are seeking a driven and experienced Professional Services Solutions Advisor to join our team, supporting both large enterprise clients and commercial clients. You’ll specialize in identifying, positioning, and closing strategic professional services engagements—including learning consulting, content curation, skills-gap analysis, tailored workforce training programs, and implementation services. Success in this role requires an ability to navigate complex client environments, build executive-level relationships, and deliver clear value propositions that align with strategic organizational goals
What you'll be doing:
- Collaborate closely with internal teams (Sales, Professional Services Delivery, Customer Success, Solutions Engineering, Marketing, Product, Deal Desk, Legal, and executives) to develop and deliver comprehensive proposals tailored to client objectives
- Identify, qualify, and pursue professional services opportunities within existing and new large enterprise accounts
- Partner closely with EMEA sales teams and contribute to improving the value selling strategy
- Engage stakeholders at multiple levels, establishing trust-based, strategic relationships to deeply understand client business challenges and position Udemy's professional services solutions as essential to their long-term success
- Create and execute strategic territory and account-specific plans to consistently meet and exceed professional services sales targets
- Lead end-to-end negotiations, manage complex contracting processes, and secure agreements efficiently and accurately
- Continuously gather market intelligence, competitive insights, and customer feedback, sharing findings proactively with the broader team to enhance strategic positioning and value
What you’ll have:
- Minimum of 9+ years experience successfully selling complex professional services engagements, consulting solutions, or similar B2B enterprise-level services
- Demonstrated track record in managing sophisticated sales cycles and consistently exceeding professional services revenue targets
- Proven success in solution selling, crafting customized engagements, and securing 6-figure+ professional services contractsStrong business acumen and strategic territory management skills, ensuring sustainable client relationships and repeat business
- Strong business acumen and strategic territory management skills, ensuring sustainable client relationships and repeat business
Why work here?
You’ll grow here.
Learning is part of the job. You’ll get full access to Udemy courses, a monthly UDay to invest in yourself, and a budget to spend on whatever helps you improve. Many people are diving into AI lately, but what you focus on is up to you.
AI is real here.
We use it in the way we learn and the way we work. You’ll have the space and tools to experiment, apply, and get better at using AI in practical ways.
You’ll own your work.
We trust people to lead, make decisions, and follow through. You don’t need to wait for permission or layers of approval to have an impact.
You’ll build with others.
We collaborate openly and shape ideas together. Everyone has a voice, and good thinking is welcomed from any direction.
You’ll see your impact.
What you build helps people grow their skills, change their careers, or find a path forward. You’ve got the experience, why not use it to help others gain theirs?
Bring your curiosity. We’ll bring the platform and the support. Let’s LEARN together.
Our Benefits Start with U
Our benefits start with you and were built to provide you and your family with the protection and care you need, making it easy to access the right coverage when you need it most. Benefits vary by region, and we encourage applicants to review our US Benefits, Ireland Benefits & Turkiye Benefits pages to get an understanding of some of the benefits we offer. For details on region-specific benefits, please refer to the information provided during the hiring process.
Information regarding data privacy is available within the Udemy Careers Privacy Notice.