Marketing/Business Development Operations Specialist
Tricentis
Who we are
Tricentis is a global leader in continuous testing and quality engineering. The Tricentis AI-based, continuous testing portfolio of products provides a new and fundamentally different way to perform software testing. An approach that’s totally automated, codeless, and intelligently driven by AI. It addresses both agile development and complex enterprise apps, enabling enterprises to accelerate their digital transformation by dramatically increasing software release speed, reducing costs, and improving software quality.
Widely credited for reinventing software testing for DevOps, cloud, and enterprise applications, Tricentis has been recognized as a leader by all major industry analysts, including Forrester, Gartner, and IDC. We empower innovators to push the boundaries of software testing, fostering a global community of continuous learners who pioneer AI-powered, highly performant, highly secure end-to-end testing tools that accelerate our customers’ time to market including the largest brands in the world.
About the role
The BDR Operations Specialist will be responsible for supporting BDRs (Business Development Representatives) and Sales to build pipeline by ensuring an optimized lead management process.
This role will be responsible for managing users as well as some analytics and training for our tech stack in addition to creating dashboards and reports for our BDR teams in Salesforce.
Key Responsibilities
- Be the technical lead for various software platforms including SalesLoft and Lusha.
- Review SalesLoft reporting and work with BDR leaders on areas for improvement.
- Work with BDRs and other teams on data quality for contacts.
- Backup support for other software platforms including LeanData.
- Assist in investigating routing or QL issues in Salesforce.
- Manage lead and contact views in SFDC for BDRs.
- Create and maintain reports and dashboards in Salesforce for the various BDR teams.
- Work with BI team to get BDR reporting created and updated in PowerBI.
- Proactively work with Marketing and Sales operations to enable and ensure seamless integrations with our platforms.
Qualifications:
- Solid understanding of industry best practice for top of funnel lead management, SFDC and sales engagement platforms a must.
- 1-3 years of sales operations or business development operations experience.
- Experience using LeanData a plus, experience using SalesLoft and Salesforce a must.
- Ability to work independently to achieve timelines specific KPIs, willing to work collaboratively in a team environment in the best interest of the customer and the company.
- Experience driving change management, new process adoption/adherence with sales teams.
- Experience with project management software like Asana preferred.
- Excellent communication skills both verbal and written, facilitation and presentation techniques.
- Proven track record to learn and develop professionally.
Why Tricentis?
Tricentis Core Values:
At Tricentis, we strive for success while inspiring those around us by knowing what we need to achieve and how we’ll achieve it. Our core values serve as our guiding light to drive our every action and define our ways of working so that we can create and enjoy a successful journey and reach higher heights together.
- Demonstrate Self-Awareness: Own your strengths and limitations.
- Finish What We Start: Do what we say we are going to do.
- Move Fast: Create momentum and efficiency.
- Run Towards Change: Challenge the status quo.
- Serve Our Customers & Communities: Create a positive experience with each interaction.
- Solve Problems Together: We win or lose as one team.
- Think Big & Believe: Set extraordinary goals and believe you can achieve them.
You can look forward to:
- Flexible working schedule (no core hours)
- Learning and career growth opportunities
- 25 days of paid time off
- 3 Sick Days
- 4 days of paid Volunteering Leave per year to get involved in your local community or in a cause that matters to you
- Hybrid work environment with home-office allowance
- Meal allowance
- Pension Contribution
- Life & Disability Insurance
- Paid Sickness Leave
- A team of passionate professionals who are experts in their fields
- Events for employees to learn, celebrate, and socialize (training sessions, hackathons, parties, sports events, board game gatherings, BBQs) and much more
Tricentis is proud to be an equal opportunity workplace. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran.