About Thunes

Thunes is the Smart Superhighway for money movement around the world. Thunes’ proprietary Direct Global Network allows Members to make payments in real-time in over 130 countries and more than 80 currencies.

Thunes’ Network connects directly to over 7 billion mobile wallets and bank accounts worldwide, via more than 350 different payment methods, such as GCash, M-Pesa, Airtel, MTN, Orange, JazzCash, Easypaisa, AliPay, WeChat Pay and many more.

Members of Thunes’ Direct Global Network include gig economy giants like Uber and Deliveroo, super-apps like Grab and WeChat, MTOs, fintechs, PSPs and banks. Thunes’ Direct Global Network differentiates itself through its worldwide reach, in-house Smart Treasury Management Platform and Fortress Compliance Infrastructure, ensuring Members of the Network receive unrivalled speed, control, visibility, protection and cost efficiencies when making real-time payments globally.

Headquartered in Singapore, Thunes has offices in 12 locations, including Barcelona, Beijing, Dubai, London, Manila, Nairobi, Paris, Riyadh, San Francisco, Sao Paulo and Shanghai. For more information, visit: https://www.thunes.com/

Context of the role

The Senior Salesforce Administrator will report to the Salesforce CRM & Systems Manager. This vital role will significantly improve our Salesforce platform by modernizing user access , cleaning up old data , optimizing integrations , and streamlining approval processes. They will ensure the system is efficient, secure, and provides accurate data for business insights. The ideal candidate will be highly organized, detail-oriented, and thrive in a fast-paced environment , contributing directly to the platform's reliability and overall business growth.

Key Responsibilities

• Works with key stakeholders such as Sales, Finance, Marketing to advise on best use, assess and advise on workflows, and manage and facilitate trend analysis.
• Understanding projects, facilitating business process analysis sessions, and proposing the best implementation solutions for each use case.
• Participates in Salesforce governance and change management processes.
• Identify project issues/risks and present alternatives to alleviate or resolve them.
• Implementing Salesforce automation using declarative tools.
• Integration hands-on experience for designing and integrating Salesforce with 3rd party systems to enable efficiencies in key areas of the business.
• Optimizing the org using best practices in Salesforce administration and implementation to enhance user experience.
• Defines the process and manages the accuracy & integrity within Salesforce by working closely with sales & leadership team.
• Monitors and handles the Support request cases.
• Supports the Sales Forecasting process, ensuring a high degree of data quality and accuracy.
• Provides insights into various aspects of the sales cycle including pipeline management, sales velocity metrics, and opportunity management.
• Designs, builds, and maintains actionable reports and dashboards to support leadership decision-making.
• Creates documentations for existing processes and upcoming process changes.
• Identifies training needs, develops, and delivers training programs to Thunes Salesforce users.

Professional Experience/Qualifications

• Bachelor’s Degree in a business, IT or related discipline.
• Salesforce Administrator certification or minimum 3 plus years of experience in a Salesforce Administration role.
• Salesforce App Builder certification is a plus.
• Has previously took part in the implementation of Salesforce within at least one organization.
• Advanced experience with Salesforce configurations in Sales cloud. Expertise in Flow Builder, permission sets, and role hierarchy management.
• Hands on post implementation management of Salesforce including administration, maintenance, and optimization experience.
• High level of Microsoft Office Suite competency including at least intermediate Excel proficiency (Creating visual representations of data, creating & managing pivot tables, ability to organize data using SUMIF, COUNTIF, and VLookup).
• Must be highly organized, independent, and able to prioritize tasks.
• Ability to work under pressure in a rapidly evolving fast-paced environment.
• Detail-oriented and a believer in value of process.
• Experience working in an Agile environment and workframe is a plus.
• Exposure to Configure Price Quote and Revenue Cloud functionalities is a plus.
• Previous experience gained within Financial Services, or a Tech Company is desirable.

Sound like you? Apply now!