Team: People & Talent

Location: Hybrid, two days a week from the office, with travel to sites as and when requested

Salary: £30,000 – £35,000 + commission (OTE earnings up to 55k!)

Reports to: People Operations Partner

Type: Full-time, permanent

About Modern Milkman

Everyday life adds up. The grocery list on the fridge, the jobs you keep meaning to sort - Modern Milkman helps people stay on top of it all, right from their doorstep, while making the better choice the easier one: less waste, more homegrown producers, a new life for the things you no longer need.

What started as a single milkround in Lancashire has grown into a global platform, now helping hundreds of thousands of households across the UK and US run their homes in a better way.

Doing that well, at scale, takes brilliant people - in our vans, at our warehouses, and in front of our customers. Which is where you come in.

The role in a nutshell

This role's main priority is high volume recruitment, and we mean volume. You'll own the hiring engine for our frontline and operational roles — think drivers, warehouse teams, direct sales- keeping a fast, full pipeline flowing without ever dropping the ball on candidate experience.

If you've lived and breathed targets, and genuinely enjoy being on the phone talking to people all day, you'll feel right at home!

What you'll be doing

• Owning end-to-end hiring across high-volume and operational roles; sourcing, screening, scheduling and offer through to start date.
• Running a high volume of phone and video screens daily, qualifying candidates quickly and keeping them warm.
• Building and maintaining healthy talent pipelines so we're never caught short when demand spikes.
• Proactively sourcing through job boards, social, referrals and direct outreach — not just waiting for applications to land.
• Hitting and beating your KPIs: time-to-fill, fill rate, screens, submissions and quality of hire.
• Partnering closely with hiring managers to understand demand and turn it around fast.
• Keeping our ATS accurate and up to date so reporting and forecasting are clean.
• Delivering a slick, human candidate experience at every touchpoint — fast responses, clear communication.
• Spotting bottlenecks and pitching better, faster ways of doing things. We're always up for a better way.
• Using AI to streamline hiring and creating hiring processes off the back of it
• Drive employer branding initiatives that strengthen our reputation and build strong pipelines of talent.

Expect to flex into wider operational roles from time to time, with US coverage likely down the line.

What you'll bring

• You might have worked a busy recruitment desk or a role that knows how to manage volume
• Experience in a similar role, ideally recruitment or sales for at least a year
• A proven track record of hitting KPIs and thriving in a numbers-driven environment
• You love talking to people. You're a natural on the phone, build rapport quickly, and can read a candidate in minutes
• Brilliant organisation and the ability to juggle dozens of live candidates without losing track.
• Resilience and energy - hiring has its peaks, and you keep your standards (and your sense of humour) high
• Comfort with an ATS and confidence using data to manage your performance
• A genuine care for candidate experience, even when you're moving at pace

Nice to have

• Experience hiring frontline, logistics, driving, warehouse or seasonal roles.
• A background in in-house or agency to in-house transition.
• Familiarity with indeed and/or other hiring platforms eg Screenloop, LinkedIn.

In short: we want roles filled fast and filled well. Hitting your numbers matters, but so does the quality of the people you bring through the door - the two go hand in hand.

Benefits

• 25 days holiday + 8 bank holidays (5 flexible) + your birthday off
• EMI Share Options
• Up to 6% matched company pension
• Access to thanksBen for core & flexible benefits including retailer and cinema discounts
• Employee discount on Modern Milkman products
• Enhanced parental leave & pay
• Life Insurance
• Cycle to work scheme & Octopus EV salary sacrifice
• £300 L&D budget per year
• £300 health & wellbeing budget
• £300 workwear allowance to help get you set up
• In-person company events
• Endless product samples - our category managers love a taste test
• 2x volunteering days and team volunteering days
• Loads of company clubs to join, from book clubs, running, cycling and anything else you fancy

Interview process

⭐️ Screening call with people team → Hiring manager interview → Operational scenario / technical conversation → Ways of working conversation

⭐️ Due to the high volume of applications, it might take us a little longer to get back to you. Most feedback will be shared via email, and we make every effort to provide specific and constructive insights whenever possible

⭐️ We strongly encourage candidates of all different backgrounds and identities to apply. We believe that our team is stronger with a variety of perspectives.