Chief Operating Officer
Sysdyne Technologies
Software Engineering
Stamford, CT, USA · Remote
Posted on Jun 5, 2025
POSITION OVERVIEW
The Chief Operating Officer (COO) plays a pivotal role in translating strategy into execution, scaling operations, and ensuring cross-functional alignment. As the CEO’s right hand, the COO leads with speed, accountability, and precision—building the organizational muscle needed to grow efficiently and sustainably. This role is ideal for a builder-operator who thrives in high-growth SaaS environments and understands how to scale people, systems, and customer experience without losing agility or quality.
WHAT DEFINES THE IDEAL COO
- Thinks like a builder/operator, not just a process manager
- Obsessed with speed, scalability, and execution
- Balances structure vs. flexibility based on growth phase
- Combines data-informed decisions with action bias
- Capable of attracting and retaining top-tier talent in high-velocity environments
KEY RESPONSIBILITIES
Operational Leadership & Execution
- Translate strategic goals into operational plans and drive execution across departments (Sales, CS, Support, Product Ops, etc.)
- Build and refine systems and processes that support rapid, sustainable growth
- Establish company-wide KPIs, OKRs, dashboards, and business cadence (e.g., QBRs, leadership reviews)
Customer Lifecycle Ownership (Post-Sales) - Oversee onboarding, implementation, customer training, and support
- Reduce churn, improve product adoption, and accelerate time-to-value
- Build scalable customer education and enablement programs
- Leverage automation and AI (chat, voice, CRM triggers) to deliver efficient but personalized support
- Lead or support M&A diligence and post-deal integration
- Represent the company in strategic conversations with partners or investors
- Take ownership of internal initiatives to free up CEO capacity
- Ensure tight coordination between Sales, Marketing, Product, Finance, and Customer Experience
- Optimize post-sales handoffs to improve retention, expansion, and NRR
- Establish feedback loops from customer-facing teams to product/engineering
- Lead initiatives like pricing strategy, market expansion, and packaging optimization
- Own complex, cross-functional projects that drive strategic advantage
- Build high-performing org structures across post-sales, RevOps, and support
- Drive performance management, cultural alignment, and operational excellence
- Design scalable processes that avoid chaos during hypergrowth
- Align Sales, CS, and Marketing with unified systems and process discipline
- Lead RevOps or oversee it directly in absence of a VP/Director
- Ensure integration and optimization of tools (CRM, billing, CPQ, etc.)
IDEAL CANDIDATE PROFILE
- 10+ years of senior leadership experience in SaaS or B2B tech, ideally with ownership of Customer Experience, Support, or COO-level responsibilities
- Proven success scaling post-sales orgs that deliver high NRR and exceptional customer outcomes
- Deep understanding of onboarding, enablement, training, and churn reduction
- Experience implementing AI and automation to scale support and CX
- Highly organized, outcome-oriented, and trusted in executive settings
WHAT SUCCESS LOOKS LIKE
- Customers onboard faster, stay longer, and become advocates
- Post-sales operations scale smoothly without compromising experience
- Internal and external training programs are repeatable, structured, and effective
- The CEO is empowered to focus on growth and strategy while execution runs seamlessly
Please email resumes to: hr@sysdynetechnologies.com