SpryPoint is modernizing how utilities serve their communities. As a high-growth software company, we're shaking up the status quo in the utility industry with the first and only truly cloud-native customer service and operations platform purpose-built for modern utilities.

Founded by industry veterans in 2011, we've grown from a profitable startup to a rapidly scaling company of 300+ employees serving 100+ utility clients across North America and the Caribbean. Our mission is simple: utility leaders should expect more from their technology providers.

Utilities face urgent demand to replace inefficient legacy systems while managing increasing operational complexity, and evolving customer expectations. With more than a decade of experience, and a track record of successful implementations spanning water, electric, and gas utilities, SpryPoint has built a reputation as a trusted and mission-critical partner to utilities across North America.

We deliver comprehensive solutions including SpryCIS, SpryEngage, SpryMobile, and SpryWallet that modernize the entire meter-to-cash process. What sets us apart? Our "updates, not upgrades" approach, user-centric design, and unwavering focus on customer success.

Backed by strategic investment from Norwest Venture Partners since 2023, and an exciting new investment partnership from Insight Partners announced in 2026, we're accelerating our growth while staying true to our core values: lead with kindness, vision with impact, radical honesty, bold disruption, keep it simple, and execute with excellence.

Join our award-winning team in transforming an essential industry that powers communities across the Americas.

🌱 The Role

We’re looking for an experienced Solutions Architect to join our team and help us exceed customer expectations. As a key player in our organization, you’ll work closely with utility clients to design, implement, and optimize enterprise solutions that address complex business needs.

This is a fully remote role, though it does involve periodic travel to client sites across the US and Canada - you'll need to be able to travel freely between both countries. ✈️

We evaluate all candidates against our SA I-III competency framework throughout the interview process to ensure the right levelling based on experience, technical depth, and delivery complexity. Unlike some of our other roles, utility CIS implementation experience and a consulting background are non-negotiable at every level - including SA I. What distinguishes SA II and SA III candidates is the breadth of systems experience, the complexity of projects they've owned, and the depth of their client leadership.

🎯 What You'll Be Doing:

Partnering with clients to align their business goals with SpryPoint's best-in-class solutions
Leading discovery sessions, process reviews, and integration designs to deliver tailored solutions
Ensuring high-quality implementations by conducting audits, reviewing documentation, and providing feedback on process designs
Overseeing system configuration and providing input on training and testing materials
Maintaining and updating project documentation, including issue logs, configuration guides, and test cases

🚀 What You Bring to the Table:

3+ years of experience implementing enterprise utility software, with hands-on experience in Customer Information Systems (CIS) - this is required at all levels SA I-III
A consulting background with proven ability to work directly with utility clients in a delivery capacity
Proven ability to map processes and manage large process mapping projects
Strong understanding of relational databases and SQL
Excellent communication skills, with a talent for presenting complex concepts clearly to both technical and non-technical audiences
Strong interpersonal skills, with the ability to build relationships and collaborate with clients, senior management, and team members
A sharp, analytical mind capable of solving complex problems quickly and efficiently
In-depth knowledge of implementation methodologies for large-scale software projects
The ability to work under pressure while managing multiple priorities

🌟 What Sets You Apart

Experience with Mobile Field Management (MFM), Work Order & Asset Management (WAMS), and Customer Engagement Portals
Familiarity with analyzing large data sets
Knowledge of Reporting & Business Intelligence platforms

🚀 Interview Process:

We aim to make your experience thoughtful, transparent, and efficient - no surprises, just a clear path forward.

Here's what you can expect:

📞 Step 1: Recruiter Screening Conversation: A relaxed 30-minute chat to learn more about your background, career goals, and what's drawing you to SpryPoint.

👩‍💼 Step 2: 60-Minute Interview with a Solutions Architect Manager: A deeper dive into your implementation experience, technical approach, and client delivery style.

📝 Step 3: Take-Home Assignment: A real-world scenario where you'll design a comprehensive solution for implementing a utility billing platform for a municipal utility client - including a process flow diagram, integration details, and a written summary of your approach.

🎤 Step 4: Final Presentation & Discussion with CoE and Portfolio Leadership: You'll walk our Director of Centre of Excellence and Portfolio Director through your solution in a collaborative session - presenting your approach, fielding questions, and demonstrating how you think on your feet when requirements shift. It's as much about how you communicate and consult as it is about the solution itself.

🚀 Step 5: References/Offer: We'll check your references to confirm all the great things we've learned about you. If all goes well, we’ll be thrilled to extend an offer and welcome you to the team! ✨

Throughout the process, we'll be looking at technical depth, business acumen, client leadership, and your ability to translate complex concepts into practical solutions. We encourage you to bring your authentic consulting style to every step. 💡✨

💫 Expect More From Your Career at SpryPoint

🚀 Work your way - Remote-first environment with flexible working hours across North America

💰 Competitive Total Rewards - Comprehensive compensation package that grows with you

💻 Complete Setup - MacBook + $800 to create your ideal home workspace

🏥 Total Wellness - Health, dental, vision, and life insurance from day one

🏝️ Recharge Time - Generous PTO, Summer Friday half-days, and unlimited sick days

📈 Future Security - RRSP (Canada) and 401k (US) matching programs

🧠 Continuous Growth - $2,500 annual development fund, tuition assistance, and Book Bounty program

🧳 Team Connection - Annual company events and team offsites that bring us together

Professional Identity Verification

To help us verify candidate authenticity and streamline our screening process, we strongly encourage candidates to include a link to their LinkedIn profile and verify it with their current work email address. While not required, this helps us confirm your professional background and accelerates our review process. Candidates with verified LinkedIn profiles typically receive faster responses and priority consideration during our screening process. Note that all final candidates will complete a background check and identity verification as a part of our SOC 2 compliance procedures.

Equal Opportunity & Inclusion

SpryPoint is an equal-opportunity employer committed to creating an inclusive environment where everyone can thrive. We welcome applications from all qualified candidates regardless of race, religion, color, national origin, ancestry, sex, sexual orientation, gender identity, age, physical or mental disability, medical condition, genetic characteristics, veteran or marital status, pregnancy, or any other classification protected by applicable laws.

Accommodations

Need accommodations during our interview process? Let us know and we'll work with you to provide the necessary support.

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