Spacelift is an infrastructure orchestration platform that manages your entire infrastructure lifecycle—provisioning, configuration, and governance. It integrates with all your infrastructure tooling (e.g., Terraform, OpenTofu, CloudFormation, Pulumi, Ansible) to provide a single integrated workflow so you can deliver secure, cost-effective, and resilient infrastructure quickly.

By automating deployment and configuration, providing developer self-service, golden paths with guardrails, and an OPA policy engine, Spacelift empowers businesses to accelerate developer velocity while maintaining control and governance over their infrastructure. Spacelift offers unrivalled support, no-nonsense pricing, and a range of deployment models to fit your specific needs.

Spacelift was founded in 2020 by long-time DevOps practitioner Marcin Wyszynski and successful entrepreneur Pawel Hytry and has raised $82.3 M in funding over four rounds from top venture capital firms, including Insight Partners, Blossom Capital, Hoxton Ventures, Inovo Venture Partners and Five Elms Capital.

You will serve as a Customer Success Manager (CSM) based in the USA, working directly with our customers to ensure they receive maximum value from the Spacelift product.

In this role, the CSM candidate will manage the complete customer relationship, drive product adoption, and ensure successful experiences with Spacelift.

We are seeking a self-motivated individual with a cross-functional mindset, capable of managing time effectively and efficiently, a customer-centric thinker, and willing to go the extra mile to ensure customer satisfaction.

What you will be doing

Being the trusted advocate of customers needs to drive success
Own long-term customer relationships
Analyze customer data to improve customer experience
Establish clear customer retention goals through business review cadences
Promote product value through customer experience
Continuously promote and drive renewals and/or expansion opportunities
Manage account escalations by coordinating with internal/external stakeholders

About you

A proven work experience of 5+ years in a Customer Success Manager or customer-facing role
Has understanding and experience with Infrastructure as Code (IaC) tooling
Terraform and AWS experience is a must
CloudFormation, Pulumi, Ansible, and Kubernetes experience is a plus
Renewal, Expansion, and Growth selling experience
Ability to document and report on issues and enhancements
Accountability and personal organisation are essential
Technical skills required as they relate to the use of the product or service
Excellent verbal, written communication, and interpersonal skills

What we offer

Competitive salary and equity package
Medical, dental and vision plans for employees and any dependents
401k Pension Plan
26 days of paid time off annually + local bank holidays
Flexible working hours and a healthy 40-hour workweek
Work from anywhere! We are a full-remote company.
Learning & education budget
Company offsites
Work in an international, diverse, dynamic, and passionate team with a friendly, supportive company culture.

Hiring process

30-minute introductory call with Nuria Requena, Talent Acquisition Manager
45-minute interview with Terry Flowers, Sales Director
45 - minute interview with a Peer
Final meeting with the CEO

Our values

Ownership, Transparency, Humility. More here: https://spacelift.io/careers

Join Us! At Spacelift, you won’t just be working on a technical product - you’ll be part of a team shaping the future of DevOps. Apply to contribute to a platform loved by its users and take your career to the next level!

Department: Customer Success
Locations: Remote United States
Remote status: Fully Remote
Employment type: Full-time