We’re building the AI-driven future of customer success, from retention to growth!

Gainsight is the AI-powered retention engine behind the world’s most customer-centric companies. The Gainsight CustomerOS platform orchestrates the customer journey from onboarding to outcomes to advocacy. More than 2,000 companies trust Gainsight’s applications and AI agents to drive learning, adoption, community connection, and success for their customers. To explore how our suite of solutions is shaping the future of customer success, check out the link.

About This Role:

We’re looking for a full-time Staff Software Engineer to join our Engineering team reporting to the Hiring Manager’s Title. This role is a remote role based in the United States.

In this role, you’ll play a key role in advancing Gainsight’s Customer Education Platform by designing, developing, and deploying high-quality product features within the Skilljar product. This is a great opportunity for someone who thrives in a collaborative, steady-paced environment and enjoys working cross-functionally with engineers, product managers, designers, and team leads. The ideal candidate brings strong skills in software development, technical design, and delivering scalable, reliable solutions.

What You'll Do:

• Partner with your cross-functional team to plan, design, and deliver product features within our 6-week cycles.

• Determine and develop solution approaches for assigned projects, proactively considering risks and trade-offs, and communicating effectively with stakeholders.

• Provide technical designs that align with our architectural framework, ensuring scalability, maintainability, and performance.

• Collaborate with product managers, designers, and engineers in agile ceremonies to plan, refine, and deliver high-quality features.

• Research, evaluate, and recommend new technologies or approaches to improve existing products or guide new product directions.

• Participate in hiring and onboarding new engineering team members, and provide technical guidance and mentorship to peers.

• Document software designs through functional specifications, architecture diagrams, and other technical documents.

This is not a complete list of responsibilities, and the scope of the role may evolve with the needs of the team and business.

What We're Looking For:

• 8+ years of professional software engineering experience.

• At least 5 years building web applications at scale using Python and Django (with Django REST Framework) and modern JavaScript frameworks (preferably Vue).

• Bachelor’s Degree in Computer Science or equivalent professional experience.

• Proven experience as a full stack engineer, owning features from initial design through deployment and ongoing maintenance.

• Strong understanding of best practices for the full software development lifecycle, including coding standards, code reviews, version control, build processes, testing, and operations.

• Comfortable working with autonomy while thriving in a highly collaborative, cross-functional team environment.

• Excellent communication skills and ability to work effectively with engineers, product managers, and designers.

Why You’ll Love It Here:

Gainsight is a place where innovation is shaped through collaboration, curiosity, and a shared focus on solving real-world problems. With a growing suite of products across customer success, product experience, community, education, and AI-powered relationship intelligence, we continue to evolve with the needs of our customers. When people with diverse strengths, a strong sense of community, and true passion for our mission come together, they drive greater impact and create lasting value. What underpins it all is a culture that offers the stability, trust, and support that people need - not just to do the job, but to show up as themselves and feel connected to the work they do. Gainsters love working here for several reasons. Here are a few:

Our Compensation and Benefits: At Gainsight, we believe great work happens when teammates feel fully supported.

• The starting base salary range for this role is $140,000 – $165,000 USD annually. Actual compensation may vary based on factors such as skills, experience, and location. In addition to base pay, this role is eligible for an annual bonus and participation in Gainsight’s equity program.

• We offer a comprehensive benefits package including fully covered medical premiums (employee-only), flexible PTO, 401(k) plan, dental and vision coverage, and remote work options. Additional benefits include a $10,000 lifetime fertility stipend and access to coworking spaces around the globe. You'll also enjoy dedicated Recharge Holidays - one long weekend each quarter to relax and reset.

Our Core Values: We are guided by our values and our mission to be living proof you can win in business while being Human-First. Learn more here.

Our Growth Opportunities: From mentoring to career development opportunities, we’re passionate about helping our teammates learn, grow, and thrive.

Our Parody Videos: No explanation needed. Just watch them here!

If this sounds like the right role for you, we’d love to hear from you.

Additional Information:

We’re committed to creating an inclusive, fair, and transparent hiring process. As an equal opportunity employer, we celebrate diversity and are committed to creating a welcoming experience for all candidates.

If you require accommodations or have questions about how your personal data will be used during the hiring process, please let the recruiting team know.

If you are based in San Francisco, we will consider qualified applicants with arrest and conviction records, in accordance with the San Francisco Fair Chance Ordinance.