We’re building the AI-driven future of customer success, from retention to growth!

Gainsight is the AI-powered retention engine behind the world’s most customer-centric companies. The Gainsight CustomerOS platform orchestrates the customer journey from onboarding to outcomes to advocacy. More than 2,000 companies trust Gainsight’s applications and AI agents to drive learning, adoption, community connection, and success for their customers. To explore how our suite of solutions is shaping the future of customer success, check out the link.

About This Role:

We’re looking for an independently contracted full-time Senior Engineering Manager to join our Engineering team collaborating closely with the Head of Engineering. This is a hybrid role based out of our Wroclaw, Poland.

In this role, you’ll play a key role in leading multiple development teams working on Gainsight’s market-leading Community SaaS platform by improving development processes, helping new teams grow, boosting efficiency, and ensuring the reliability of deployed code. This is a great opportunity for someone who thrives in a technically complex and scalable systems environment and enjoys working cross-functionally with product, design, and engineering leaders. The ideal candidate brings strong skills in technical guidance, team mentorship, and driving operational improvements.

What You'll Do:

• Lead and coach multiple engineering teams.

• Facilitate detailed technical discussions and ensure high-quality delivery.

• Partner with Product and Design to align on goals and execution.

• Improve processes for efficiency, quality, and reliability.

• Drive a culture of ownership, collaboration, and continuous improvement.

This is not a complete list of responsibilities, and the scope of the role may evolve with the needs of the team and business.

The Stack You’ll Be Working On:

• Backend: PHP, Python

• Frontend: React

• Infrastructure: AWS

• (Hands-on coding is not required in this role)

What We're Looking For:

• 7+ years in software engineering, including 3+ years in engineering management.

• Proven experience guiding technical discussions and improving team processes.

• Strong collaboration skills with cross-functional teams.

• Experience with SaaS products and cloud environments.

Why You’ll Love It Here:

Gainsight is a place where innovation is shaped through collaboration, curiosity, and a shared focus on solving real-world problems. With a growing suite of products across customer success, product experience, community, education, and AI-powered relationship intelligence, we continue to evolve with the needs of our customers. When people with diverse strengths, a strong sense of community, and true passion for our mission come together, they drive greater impact and create lasting value. What underpins it all is a culture that offers the stability, trust, and support that people need - not just to do the job, but to show up as themselves and feel connected to the work they do. Gainsters love working here for several reasons. Here are a few:

Our Compensation and Benefits: At Gainsight, we believe great work happens when teammates feel fully supported.

• The starting base salary range for this role is 25,000PLN to 30,000PLN monthly. Actual compensation may vary based on factors such as skills, experience, and location. In addition to base pay, this role is eligible for an annual bonus and participation in Gainsight’s equity program.

• We offer a comprehensive benefits package including premium private medical care with priority appointments, Multisport Cards to support your physical well-being, and flexible remote work options. Partners can be included in both health and wellness programs. You'll also enjoy dedicated Recharge Holidays - one long weekend each quarter to relax and reset.

Our Core Values: We are guided by our values and our mission to be living proof you can win in business while being Human-First. Learn more here.

Our Growth Opportunities: From mentoring to career development opportunities, we’re passionate about helping our teammates learn, grow, and thrive.

Our Parody Videos: No explanation needed. Just watch them here!

If this sounds like the right role for you, we’d love to hear from you.

Additional Information:

We’re committed to creating an inclusive, fair, and transparent hiring process. As an equal opportunity employer, we celebrate diversity and are committed to creating a welcoming experience for all candidates.

If you require accommodations or have questions about how your personal data will be used during the hiring process, please contact recruiting@gainsight.com.

If you’re applying for a role through an Employer of Record (EOR) or contractor arrangement, please note that employment terms and benefits are managed by the EOR or may not apply to non-EOR contractors.