Customer Success Manager
SignUp Software
Customer Success Manager
Come along and start an exciting journey with us today!
About the role
As a Customer Success Manager your journey with the customer begins at the time when the project is launched, and the customer starts working with the new ecommerce portal we have delivered.
You will have the full responsibility for our customer’s satisfaction and your job is to make sure they take advantage of all the features and areas in Truvio Commerce / DynamicWeb All-in-One business platform. It’s important that you work with our project delivery team and our customers to meet their online goals regardless if it has to do with conversation rate optimization or bigger picture digital transformation. You will have clients across North America with a vast network of international partners that span multiple time zones.
About the team
You’ll work closely within a sales team focused on Truvio Commerce / DynamicWeb, collaborating daily with project management, solution architects, and support. Training and development take place alongside the sales team to ensure strong alignment and shared success.
Responsibilities
Own the ongoing relationship with existing customers after project launch, ensuring clear communication, high satisfaction, and long-term retention.
Identify new opportunities and initiatives within customer organizations where Truvio Commerce / DynamicWeb is a strong mutual fit, and collaborate with customers and internal project management teams on discovery, scoping, planning, and quoting.
Provide regular status updates internally and to customers, with a strong focus on progress against planned initiatives, risks, and upcoming activities.
Communicate Truvio Commerce / DynamicWeb product roadmap and new initiatives clearly and effectively to customers.
Proactively escalate and communicate customer feedback, risks, and issues to the appropriate stakeholders.
Take responsibility for aligning expectations, budgets, and resource forecasting for each customer engagement.
Apply and share best practices and project insights across customers to drive continuous improvement.
Train customers across all aspects of the Truvio Commerce / DynamicWeb All-in-One platform to ensure they maximize value from the solution.
What we are looking for
The ideal candidate has a strong understanding of the commerce landscape and a genuine passion for technology, combined with a customer-centric mindset and a drive to help customers succeed in their digital transformation journey.
Around 3 years of hands-on e-commerce experience
At least 7 years of experience in account management, project management, or consultative selling
Strong project management capabilities
Proven consultative sales skills
Excellent verbal and written communication skills across email, phone, and in-person interactions
Personal attributes
The position requires a strong executor who can work both strategically and tactically in close collaboration with customers as well as internal teams such as project management, support, developers, and partners. You are commercially driven and solution-oriented, with a consultative approach to selling and a solid technical understanding of e-commerce solutions. Strong communication and presentation skills enable you to clearly articulate value, while your project management capabilities help ensure successful delivery. You are an entrepreneurial self-starter who requires minimal supervision, proactively plans and completes work, and consistently demonstrates a high level of attention to detail.
Other information
Location: North America (remote)
Work style: Work is remote and performed from employee’s home office.
Type: Permanent, full-time
Start date: As soon as possible
Travel: Regular travel up to 10%.
Compensation: Target total earnings of approximately 180,000 USD per year, combining base salary and performance-based incentives.
About Truvio
Truvio brings together established Microsoft Dynamics ISVs in one unified company, delivering a single, intelligent product portfolio built exclusively for Dynamics 365.
We help customers and partners close the ERP Value Gap by unifying finance, operations, and commerce within a Microsoft-native suite. By embedding deep domain expertise and AI-driven automation directly into Dynamics 365, Truvio aligns ERP capabilities with real-world complexity, automating repeatable work, guiding exceptions, and keeping processes compliant and in flow.
We are over 450 employees with employees all over the world.
- Department
- Customer Success
- Locations
- North America
- Remote status
- Fully Remote
- Employment type
- Full-time
North America
We have fun together!
Our employees always go an extra mile for our partners and customers. SignUp Software do the same. We have the latest technology at our hands, plan fun activities and to have social time together. We promote health and have a runner's team as well as play padel together. Our workplace is more than a place to work.
About truvio
We help organizations get more from their ERP investments - with solutions that simplify complexity, create clarity, and deliver outcomes that scale. Our Mission is a world where every organization grows with confidence - powered by trusted expertise and continuous innovation.
Customer Success Manager
Come along and start an exciting journey with us today!
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