About Shipium

Shipium is on a mission to solve the ‘Prime problem’ that modern retailers face today how to make fast, free, and on-time delivery promises a cornerstone of the customer’s shopping experience. We work with both fast-growing companies and well-known large retailers to cut costs, speed deliveries, and increase flexibility through great APIs, easy integrations into existing infrastructure, and powerful services optimizing the full retail supply chain.

We’re building tech that connects previously fragmented systems and automates complex supply chain decisions to deliver speed and value across operations.

Founded in 2019 by supply chain technology experts from Amazon and Zulily, the company is on a mission to help every eCommerce company provide its customers a great delivery experience while simultaneously reducing their costs to fulfill orders.

About the role:

The Carrier Operations Program Manager is a crucial role responsible for the successful integration and management of Shipium's carrier network. This position oversees the complete lifecycle of carrier onboarding and ongoing operations, ensuring seamless integration and optimal performance. The role requires cross-functional collaboration, influencing leaders and team members across departments to foster a culture of innovation, efficiency, and excellence. This is achieved through data-driven insights and collaborative initiatives with carrier partners. Key to this role is collecting and interpreting data, identifying faults, and preparing recommendations to enhance company and customer operations through effective program and project management.

What you'll do:

• Support the end-to-end carrier onboarding process, including rate card analysis and technical support.
• Manage the configuration of carrier settings within our systems, such as rate cards, service levels, and routing rules.
• Collaborate with engineering to resolve technical integration issues and ensure smooth data flow between our systems and carrier platforms.
• Analyze input requirements, envision desired system outputs, and clearly articulate these needs to engineering teams.
• Collect and interpret data, identify faults, and prepare recommendations to improve company and customer operations.
• Develop and maintain comprehensive documentation for carrier integrations and operational processes.
• Monitor carrier performance against key metrics, including on-time delivery, service levels, and cost.
• Proactively address carrier-related issues and escalations to ensure timely resolution.
• Manage carrier relationships and foster strong partnerships.
• Plan and execute projects related to carrier operations, including system enhancements, process improvements, and new carrier integrations.
• Develop project plans, and timelines, and track progress against these targets.
• Manage Jira tickets related to carrier operations and ensure timely resolution.
• Communicate project status and progress to stakeholders effectively.
• Prepare reports and dashboards to track key performance indicators (KPIs) and communicate findings to stakeholders.
• Leverage data analysis to inform strategic decisions related to carrier selection and network optimization.
• Maintain up-to-date knowledge of transportation industry best practices and regulatory requirements.
• Perform other duties as assigned by management.

Qualifications:

• Bachelor’s degree and/or 5+ years related experience in a logistics and/or transportation-based analyst role; or equivalent combination of education and experience.
• Experience with parcel/final mile carrier operations, transportation management, and/or supply chain management.
• Experience with carrier onboarding and the integration process.
• Experience with rate cards and/or contract negotiation(s).
• Experience with self-service data extraction (SQL), analysis, reporting, and visualization tools (BI platforms).
• Exposure to project management software.
• Preference for TMS software, e-comm industry experience, and knowledge of API integrations.

At Shipium, Employees enjoy full medical, dental & vision coverage (with 50% coverage for dependents), optional life insurance and long-term disability coverage, a 401(k) retirement plan, fully remote work-from-home options in 25* states, 8 paid weeks of parental leave, 12 paid holidays annually, self-managed vacation time, sick & safety leave, and volunteer time off.

Shipium is committed to creating a diverse environment and is proud to be an equal-opportunity employer. Women, people of color, people with disabilities, and veterans are strongly encouraged to apply. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws. If you need reasonable accommodation because of a disability for any part of the employment process, please email Human Resources (hr@shipium.com) and let us know the nature of your request and your contact information.

This applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and mentorships. Shipium makes hiring decisions based solely on qualifications, merit, and business.

*Although based out of Seattle, WA, Shipium is 100% remote in the following states: Arizona, California, Colorado, Connecticut, District of Columbia, Florida, Georgia, Idaho, Illinois, Indiana, Maryland, Massachusetts, Michigan, Montana, Missouri, New York, North Carolina, Ohio, Oregon, South Carolina, Tennessee, Texas, Vermont, Washington & Wisconsin.

Shipium participates in e-verify