What are we looking for?

As a Technical Account Manager (TAM) for Managed Security Service Providers (MSSPs) at SentinelOne, you will hold a pivotal, deeply technical role responsible for driving the successful adoption, integration, and optimization of SentinelOne’s cybersecurity platform within partner environments. This hands-on role requires strong technical acumen, architectural understanding, and operational fluency across large-scale, multi-tenant deployments.

What will you do?

• Serve as the primary technical authority for assigned MSSP partners across all phases of the partnership lifecycle.
• Provide strategic and technical account guidance, including service reviews, telemetry-driven insights, and platform tuning for performance, scalability, and risk mitigation.
• Guide and support complex deployments, ensuring MSSPs can confidently deliver SentinelOne-powered services across diverse customer environments.
• Directly work on all assigned MSSP support tickets. Escalate critical issues. Ensure rapid responses, clear communication, and effective cross-functional resolution.
• Lead technical onboarding and enablement, ensuring MSSPs are trained, certified, and operationally capable. You will need to deliver tailored workshops and presentations, both remotely and on-site.
• Act as a technical liaison to internal Product, Engineering, Support, and Sales teams, advocating for partner needs, troubleshooting advanced issues, and influencing roadmap priorities.
• Drive platform innovation by aligning partner use cases with SentinelOne features, API capabilities, and automation workflows.
• Analyse usage patterns, threat data, and operational signals to deliver actionable insights for MSSP service enhancement.
• Maintain deep hands-on knowledge of SentinelOne’s platform and APIs, as well as the evolving threat landscape and MSSP delivery models.

What skills and knowledge should you bring?

• Proven success managing technical relationships with enterprise or strategic partners.
• 5+ years in a highly technical hands-on role (TAM, Solution Engineering, Senior Support, or similar) within cybersecurity or enterprise software.
• Strong team player comfortable with project work and task sharing.
• Ability to work autonomously and independently, making the best decisions to ensure partners' satisfaction
• Strong capacity for rapid learning to keep pace with swift product and portfolio evolution. A collaborative attitude to share knowledge across teams.
• Ability to effectively manage multiple projects and priorities, demonstrating strong time management skills, even under stress and urgent deadlines.
• Knowledge of MSSP business operations, SLAs, and service delivery best practices (desirable).
• Experience designing and/or supporting multi-tenant security architectures at scale.
• Solid experience across multiple OS platforms: Windows, macOS, Linux; mobile platforms a plus.
• Strong grasp of networking and security fundamentals, including protocol analysis, threat detection, and endpoint protection.
• Being comfortable in scripting and automation (e.g., Python, PowerShell, Bash) to drive efficiency and integration.
• Working knowledge of XDR technologies and modern SOC workflows.
• Ability to operate effectively in fast-paced, multinational and multicultural environments, collaborating across international teams and time zones while independently prioritising and managing multiple technically complex projects.
• Strong communication and technical presentation skills, including experience delivering workshops or enablement (preferred).
• Hands-on experience or exposure to threat hunting and investigative techniques is a strong plus.

Why us?

At SentinelOne, you’ll join a fast-paced, international Technical Account Management team focused on driving real impact. You’ll work with talented colleagues from around the world, engage with top enterprise customers, and develop your skills in a dynamic, innovative environment. We offer strong career growth opportunities, excellent training, and a fun, collaborative culture.

We also provide a range of benefits to support your success, including:

• Restricted Stock Units (RSUs) and participation in our Employee Stock Purchase Program
• Comprehensive pension scheme and disability insurance
• Flexible Time Off policy to recharge when you need it
• Choice of a high-end MacBook or Windows laptop, plus home office setup support
• An additional Volunteering Day off each year and 4+ Wellness Days for self-care and mental health
• Global gender-neutral parental leave and grandparent leave for life’s important moments
• Access to a confidential Employee Assistance Program offering mental health support
• Full access to LinkedIn Learning, a leading platform for professional development
• Full access to Wellness Coach, a mental well-being and fitness app
• Opportunities to connect and grow through our Company Inclusion Networks and Mentor Program