Client Operations, B2B SaaS

Location: London #LI-Hybrid

As an implementation focused Delivery Manager for Dataloy - part of Sedna’s suite of maritime solutions, we are seeking a SaaS experienced manager to join our Customer Operations team in London.

For over two decades, Dataloy has been at the forefront of maritime workflows, providing innovative solutions that enable shipping companies to make more profitable decisions. As we continue to grow and evolve, we're seeking an accomplished Project Manager who can drive our technology initiatives forward whilst ensuring exceptional customer success.

About the Role

As Delivery Manager within our Customer Operations team, you'll work closely with cross-functional teams and our customers to architect efficient implementation projects that go beyond technology implementation of software solutions. In this role, you will devise and lead implementation projects that align technical implementation with successful value realisation, ensuring our clients maximise the value of their Dataloy investment.

Key Responsibilities

• Plan, lead and manage multiple enterprise-level implementation projects
• Drive and oversee project delivery, ensuring objectives are met within the agreed time, cost, and quality parameters
• Balance competing priorities and resources across various projects effectively
• Identify, communicate and mitigate project risks
• Coordinate with cross-functional teams across development, quality assurance, and customer operations
• Drive customer adoption and satisfaction through well-executed implementation projects
• Identify opportunities for solution expansion during project implementation
• Aid our sales resources in project sales
• Be a team player, supporting, collaborating and contributing to an inspiring working environment with the rest of the Customer Operations team, sharing your skills and experiences to raise the team's performance and capabilities

Project Delivery & Governance

Success in this role requires a strong commitment to project excellence and a structured approach to governance. You'll shape and implement frameworks that drive project success through every delivery phase whilst maintaining a comprehensive view to anticipate and manage risks. Your ability to facilitate clear communication between technical teams and stakeholders will be essential as you guide projects from initiation to completion. Through thoughtful oversight and documentation, you'll maintain our high-quality standards, ultimately contributing to our client's success.

Required Qualifications

• Solid SaaS implementation experience leading complex onboardings
• Proven experience in a similar environment
• Experience from consulting or similar roles in organisations with a global client base

The Ideal Candidate

We're looking for a high-performing professional who embodies Sedna’s values of progressive thinking and innovation. The right candidate will demonstrate strong initiative, high work capacity, and comprehensive experience leading complex implementation projects. Your proven track record should showcase excellent project management methodologies and stakeholder management skills in global organisations. While maritime industry experience is a plus, what's essential is your leadership qualities and ability to drive successful transformations.

Our values:

Finally, culture is important to us, so we also look for candidates who share our values:

Stay ahead, stay agile

• We don’t just adapt-we anticipate change and act with confidence.
• Curiosity, data, and customer insights help us stay ahead of the curve.
• We embrace challenges as opportunities and remain resilient under pressure.
• By staying open to new ideas and ways of working, we lead the future.

Execute with focus

• We turn strategy into action, delivering measurable results that matter.
• Every initiative counts-discipline and ownership drive business impact.
• We make smart decisions with speed, balancing pace and precision.
• Clear priorities keep us focused on what moves the needle.

Work together, win together

• Collaboration is our superpower-we succeed as one team, internally and with customers.
• We co-create solutions, seek feedback, and build the future of the OS together.
• Strong relationships are built on trust, respect, and shared goals.
• By aligning across teams and with customers, we unlock greater impact.

Why Join Sedna?

• Be part of a dynamic team driving innovation in the maritime industry
• Join a culture of innovation and openness where your ideas can make a real impact
• Work with technology that's transforming the maritime industry
• Contribute to solutions that drive both profitability and sustainability in shipping

The role reports to the Head of Delivery and is an integral part of our Customer Operations team in London.

Sedna is committed to maintaining a progressive, innovative workplace where every team member can thrive. We value diversity, sustainability, and continuous learning as we work together to shape the future of maritime technology.