Job Title: Senior Resourcing Manager, Consulting Services

Location: Guadalajara

THE OPPORTUNITY:

We’re proud of our history, and we’re just as excited about the future. We want to create a world-class culture and company that attracts, develops, engages and retains the nation’s elite talent.

At Salesloft, the Senior Resourcing Manager role is critical to the success of our Consulting Services team. As a key leader within this fast-growing and high-performing team, you will be instrumental in providing world-class services to our customers, ensuring successful onboarding and establishing a strong foundation for their long-term success.

You will have the opportunity to collaborate with consulting leadership and managers, strategically drive resource planning and project staffing processes, and own the development, implementation, and continuous improvement of team processes. This role serves as the primary point of contact for all resource-related escalations and decisions within Consulting Services.

WHAT WE’RE LOOKING FOR:

We are seeking a proactive, results-oriented, and forward-thinking leader who will be pivotal in the continued growth and maturation of our Consulting Services organization. You will be responsible for ensuring the highest quality project assignment and staffing processes for our consultants and our customers.

On a day-to-day basis, you will independently establish the strategic direction of daily staffing and resource planning activities, ensuring efficient operations and fostering a productive and positive working environment for the team. This involves designing and implementing new project assignment processes, critically assessing their effectiveness and driving necessary improvements, analyzing key team metrics to ensure process adherence and identify areas for optimization, proactively tracking team resources and skills, and providing expert guidance to team managers on optimal resource allocation.

If you’re passionate about sales technology, providing a world-class customer experience, and thrive in a fast-paced, hyper-growth startup environment, then becoming Senior Resourcing Manager, Consulting Services is the role for you!

THE TEAM:

Salesloft’s Consulting Services team is comprised of both seasoned and up-and-coming consultants who are all aligned on one mission: to redefine the Sales Engagement space and activate the authentic seller in all of us. They are also the epitome of our core values. Customers First. Team Over Self. Focus on Results. Bias Towards Action. Glass Half Full.

THE SKILL SET:

• Bachelor's degree preferred
• 5+ years experience in professional services or consulting in the software space
• 3+ years experience in resource management or team operations
• Collaborative mentality, prioritizing ‘we’ and not focusing on ‘me’
• Proven ability to independently design, implement, and execute processes that drive significant operational efficiencies and positive business outcomes
• High level of empathy and strong communications skills - it’s important for both team member and customer interactions
• Accurately forecast work volume, staffing levels, and resourcing needs to enable support teams to deliver on scoped projects
• Determine new project assignments based on project need, consultant capacity and skills, and time zone requirements, collaborating with team managers when necessary to validate selections or resolve schedule conflicts
• A great candidate is a master scheduler, detail oriented, and highly organized

WITHIN ONE MONTH, YOU’LL:

• Attend Salesloft’s New Hire Orientation, where you will learn our Salesloft story and understand what makes our “Lofters” unique
• Begin 1:1’s with your manager, understand your 30-60-90-day plan and delve into your daily responsibilities
• Gain a deep understanding of Salesloft resource planning and staffing processes
• Assist in resource planning and project assignments
• Set your OKRs (Objectives and Key Results) with your manager and develop an action plan to achieve them
• Meet key partners in Consulting Leadership, Revenue, Operations, Enablement and the Executive team - they will be key relationships for you
• Manage forecasting and work assignment tools, set up and staff projects in our tools
• Triage incoming requests for additional skill needs on inflight customer projects to determine and add in the appropriate additional team members

WITHIN THREE MONTHS, YOU’LL:

• Take ownership of Project Assignment processes from end to end
• Facilitate Project Assignments for key teams
• Make recommendations for process improvements
• Collaborate with team managers on a daily and weekly basis
• Monitor timecard submissions, escalating as needed
• Understand the various metrics and respective targets for your team (e.g. assignment SLA’s, resource planning, forecasting, etc) and begin driving adherence
• Maintain team morale and motivation, ensure a good work ethic and lead by example
• Continue to focus on your OKRs

WITHIN SIX MONTHS, YOU’LL:

• Analyze staffing trends and forecast to collaborate with leadership on hiring needs
• Help construct and maintain team skills matrix collaboratively with team managers
• Assist with creation and execution of the Consulting Services Department OKRs
• Ensure your team consistently meets or exceeds key performance targets (e.g., assignment SLAs, resource planning, forecasting), proactively identifying and resolving any roadblocks
• Continue to focus on your OKRs

WITHIN TWELVE MONTHS, YOU’LL:

• Be a core leader within the Consulting Services leadership team, driving operational excellence and contributing to strategic decision-making
• Set an example for new Consulting Services team members for how to collaborate and communicate internally
• Continue to focus on your OKRs

IS THIS ROLE NOT AN EXACT FIT? Keep an eye on our Careers Page for other positions!

WHY SHOULD YOU WORK AT SALESLOFT:

• You will become part of an amazing culture with a supportive CEO and smart teammates who actually care
• You will work with an amazing team you can learn from and teach
• You will experience joining a high-growth/high-traction organization
• You will hear “Yes, let’s do that!” and then have the opportunity to successfully execute on your ideas
• We have a vibrant, open office that utilizes modern technology
• You will grow more here than you would anywhere else, that is a promise

Salesloft is proud to be an Equal Opportunity Employer and provides equal employment opportunities to all employees and applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, pregnancy, sexual orientation, or any other characteristic protected by law.

WHY YOU’LL LOVE SALESLOFT:

Put Customers First. Team Over Self. Focus on Results. Bias Towards Action. Glass Half Full.

These are the values that define who we are and have empowered our staggering growth to become the #1 leader in sales engagement software.

Salesloft helps brands deliver value and create trust by connecting authentically and meaningfully with their customers. Thousands of customers depend on Salesloft’s category-leading sales engagement platform to engage in more relevant, authentic and sincere ways.

Since our founding in 2011, we have grown into a global, award-winning organization with Lofters based all over the world. As a testament to our organizational health, we have been named by Forbes as one of America’s Best Startup Employers in 2020, twice by Deloitte as a ‘Fastest-Growing Technology Company in North America,’ and have been recognized as a top workplace by Forbes, Fortune, Glassdoor, Atlanta Journal Constitution, and Inc Magazine.

We’re redefining an age-old industry! This is challenging work – but our team of brilliant creatives makes the journey thrilling. We’re fast-paced, innovative, and collaborative. We pursue excellence in everything and have a lot of fun along the way. Come join us!

Check us out on Glassdoor and see what people LOVE about working for Salesloft!