About ROLLER

ROLLER is not your average software-as-a-service company. With a global presence in over 30 countries, we're here to bring some excitement to the leisure and attractions industry and make a difference! Our mission is to help businesses operate smoothly and create fun and memorable guest experiences by providing seamless ticketing, point-of-sale, self-serve kiosks, memberships and digital waiver processes.

But here's the best part: our team. We're a group of 220+ highly passionate, enthusiastic, and down-to-earth professionals located all around the world who are all working together to build something truly remarkable. We're aiming high and believe that the possibilities are endless. As we continue to grow globally, we're excited to write our success story and have fun along the way.

We genuinely love what we do, and we're looking for like-minded people to join us on this amazing journey. If you're ready to be part of a dynamic team and make a real impact, come aboard, and let's create some unforgettable experiences together at ROLLER!

About the Role

We’re on the lookout for an enthusiastic and tech-savvy IT Officer to join us at our Austin office (with flexibility to work from home 1 day a week). In this hands-on role, you’ll play a vital part in supporting our fast-growing team and the technology that powers ROLLER’s global operations.

As the first line of IT support, you’ll ensure our internal systems run smoothly, secure our tech infrastructure, and enable teams across the business, from Engineering, Product, Finance, and Sales, to thrive. You’ll gain exposure to AWS Azure DevOps, and a wide range of SaaS tools, working closely with experienced business professionals across a wide range of disciplines who have built a world-class platform. If you’re someone who loves solving problems, improving processes, and enabling others through tech, this role is for you!

What You’ll Do

• Act as the first point of contact for employees needing ICT support in the region
• Respond to and resolve (or escalate) service desk tickets in a timely and efficient manner
• Maintain and enhance a preventative maintenance schedule to reduce downtime
• Build and update a comprehensive knowledge base to reduce repeat issues and empower self-service
• Troubleshoot and assist with any technical issues related to hardware, software, or infrastructure
• Procure, configure, and deploy new hardware and software for new hires
• Manage the IT asset register to track hardware and software accurately
• Set up and manage software subscriptions, usage tracking, and analytics
• Identify opportunities for system improvements and lead small-scale implementation projects
• Perform other tasks as directed to support business and tech operations
• Flexibility to work reasonable overtime and travel as required across ROLLER’s global operating regions
  
  

About You

• 2+ years of experience in a similar IT support role within a high-growth environment
• You’re passionate about technology and thrive in a fast-paced environment
• Strong troubleshooting and analytical skills with a logical approach to solving problems
• Hands on experience with Microsoft Azure/Entra and Google Workspace administration
• Familiarity with Atlassian tools (e.g. Jira, Confluence)
• Exposure to security tools such as Crowdstrike
• Solid understanding of networking, mobile device management (MDM), and IT infrastructure
• Working knowledge of ITIL or other IT support frameworks
• Excellent communication skills, both verbal & written, with the ability to explain technical issues to non-technical stakeholders
• Self motivated, dependable, and comfortable working both independently and as part of a team
• Comfortable working 4 days on-site in our Austin Office, with flexibility for occasional after-hours support and travel within ROLLER’s operating regions

Perks!

🚀 You get to work on a category-leading product that customers love in a fun, high-growth industry - check our Capterra and G2 reviews.

🌴 Paid leave for vacation, illness, and observed holidays.

🎉 4 ROLLER Recharge days per year – when we hit our goals each quarter, we take a well-earned day off together to relax, recharge, and celebrate our wins.

🎊 Engage in our 'Vibe Tribe' – led by our team members; contribute to company-wide initiatives directly. Regular events, social activities, fundraising, and cause-related campaigns... you name it!

❤️ Team Member Assistance Program to proactively support your health and wellbeing – access to coaching, education modules, weekly webinars, and more.

🍼 16 weeks paid Parental Leave for primary carers and 4 weeks for secondary carers.

💰 401(k) plan with up to a 5% match.

🏥 Fully paid medical insurance.

💡 Work with a driven, fun, and switched-on team that likes to raise the bar in all we do!

📚 Individual learning & development budget plus genuine career growth opportunities as we continue to expand!

🏋️‍♀️ On-site amenities including a fully equipped gym, secure bike lockers, and shower facilities to support your health and active commute.

What You Can Expect

1. Initial call with our Talent Acquisition Manager
   You'll have an initial call with our Talent Acquisition Manager to chat through some of your experience to date, salary expectations and you can check off any initial questions you might have.
2. Interview with our IT Manager
   You'll get to meet with the IT Manager to learn more about the role & ROLLER whilst also talking through your experience in more detail.
3. Case Study
   This is a take-home assignment designed to assess your technical thinking, problem-solving approach, and ability to communicate clearly. You’ll be asked to review the situation, identify the root cause, and propose your recommended solution.
4. Loop Interviews
   This is where you will get to meet our wider ROLLER team to do a 'vibe check' on us to make sure our culture & vibe meet what you are looking for!
5. Offer
   If all lights are green and the fit feels right, we'll conduct reference checks and you'll receive an offer to join!

Successful applicants will be required to complete a background check (including criminal history) prior to commencement of employment
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