Backed by Insight Partners and top-tier venture capital firms, qbiq is the world’s first Architecture AI platform, reducing architectural planning from weeks to minutes.

qbiq is scaling rapidly worldwide, with over 600M square feet delivered across 100+ countries, serving hundreds of customers and thousands of users, leading the industry’s shift to AI, removing one of the most critical decision-making bottlenecks in the multi-trillion-dollar commercial real estate market.

We are looking for a hands-on Customer Success Team Manager to lead our US Customer Success team

Success team and actively manage key customer relationships. This is a player-coach role,

combining people management with direct customer ownership.

You will be responsible for ensuring customers are successfully onboarded, trained, and

continuously extracting value from the qbiq platform, while also supporting and guiding the

team in their daily work. This role requires strong product knowledge, attention to detail,

and the ability to step in wherever needed.

This position is US-based, remote

**Candidates must be based in the New York Metropolitan Area

The role included:

● Manage and mentor Customer Success Managers in their day-to-day work.

● Act as the primary escalation point for customer issues and requests.

● Review customer interactions, provide feedback, and help resolve blockers.

● Ensure consistent execution of onboarding, training, and support processes.

● Monitor customer usage, adoption, and engagement across accounts.

● Collect and communicate customer feedback directly to Product and Operations.

● Support pre-sales and post-sales conversations when deeper product expertise is required

Qualifications

● 5-8 Years of experience in CS, Min 2 years of managing a CS Team - Is a must

● A hands-on leader who enjoys working directly with customers.

● Experience managing or mentoring customer-facing teams while carrying your own

book of business.

● Excellent written and verbal communication skills in English – must.

● Comfortable working with global customers across different regions and cultures.

Nice to have:

● Background in architecture or design – a plus.

●Additional languages such as French, Japanese, or Korean are a plus.