We are seeking a remote full-time Technical Support employee who is customer-focused, motivated to learn, and is currently (or willing to be) trained in social media engagement. The environment in our Technical Support Center is casual, fun and fast-paced. As the ideal candidate, you will have prior experience in a technical support help desk or NOC environment, and be able to clearly explain advanced technical issues to customers in a friendly, clear, and concise manner. If you are highly motivated and have the ability to reference resources within and outside of the company, this is the job for you.