Among other things, you will- Use your construction or engineering experience to help customers translate their on-site workflows into efficient digital processes with PlanRadar- Guide customers through the full adoption journey – train field teams on how to implement PlanRadar in their daily work and maximize its impact on project delivery- Maintain a deep understanding of PlanRadar and support customers in selecting the best solutions for their technical and operational needs- Conduct regular check-ins and business reviews to track progress, measure KPIs, and ensure strong adoption across project teams- Reduce churn by providing continuous engagement, training and hands-on support – using your construction expertise to help customers achieve ongoing value- Collaborate with Sales and Product teams by sharing insights from real construction use cases- Build trusted relationships with customers and ensure PlanRadar becomes an integral part of their projects Who you are- You have experience in construction, civil engineering, project management, architecture or a related technical field- Ideally, you have worked with a construction software or have experience in project support within a SaaS environment- You are experienced in web and mobile applications, and therefore have a technical understanding and familiarity with IT systems- You speak Croatian fluently and have strong business-level English skills- You excel at building relationships across all levels – from on-site teams to executive stakeholders- You are proactive, solution-oriented and calm under pressure, with a natural ability to guide customers through change- You are open to occasional travel to customer sites or other PlanRadar offices