Among other things, you will: Lead, mentor, and scale a team of 6–10 Customer Success Managers across SMB, Mid-Market, and Enterprise in the EAST region. Drive performance management, coaching, hiring, onboarding, succession planning, and best practice sharing. Own and drive GRR, NRR, and adoption across all segments; proactively manage health and churn risks; act as escalation point. Lead weekly operational and monthly strategic reviews. Translate company KPIs into regional priorities and optimize coverage models. Partner cross-functionally with Sales, Product, Marketing, and Support. Who you are: 3–5 years in CS/AM/Sales/Consulting in B2B SaaS with strong track record; initial leadership experience managing or mentoring teams of 5+; experience across SMB/MM/Enterprise; strong analytical and data-driven mindset; excellent communication and stakeholder skills; fluent business English and additional EAST region languages (Croatian, Hungarian, Romanian or Polish).