The IT Systems Specialist will provide advanced technical support and hands-on administration of our technology infrastructure. This includes directly implementing and maintaining effective tools and automation, including relevant AI-powered solutions, to optimize IT operations (AIOps principles may be applied). This position will handle day-to-day technical operations, administer all facility-related technology systems, and provide essential hands-on support to ensure seamless technological functionality across the organization. The Specialist will report to the Director of Information Technology and provide technical expertise to support the Executive Assistant & Office Manager and HR Coordinator in creating an optimized work environment that supports our mission of transforming histopathology through AI-powered virtual staining technology. This role is based onsite at our HQ in LA 5 days a week.

Key Responsibilities:

Technical Support & Troubleshooting

• Serve as the primary technical support resource for all hardware, software, and network issues at headquarters

• Provide advanced troubleshooting and resolution for complex technical problems in a timely manner

• Handle technical support requests with appropriate prioritization and escalation procedures, utilizing modern tools and techniques (which may include AI-powered features like intelligent routing or knowledge base enhancements) to improve efficiency and user experience

• Deliver hands-on technical support for virtual and in-person meetings and presentations

• Configure and deploy workstations and equipment for new and existing employees

• Create and maintain technical documentation and knowledge base resources for common issues, implementing solutions to make these resources more accessible and intelligent

• Conduct technical training for staff on technology best practices and security procedures

• Coordinate with remote support resources for complex technical issues requiring escalation

IT Infrastructure & Systems Administration

• Administer and maintain on-site IT infrastructure including workstations, servers, and cloud infrastructure (AWS), implementing modern tools, including AI-assisted technologies where beneficial, for predictive maintenance, automated monitoring, and performance optimization

• Execute system performance monitoring, reliability checks, and security maintenance of company technology systems

• Implement, configure, and upgrade hardware and software across the organization, including the evaluation and deployment of solutions that may incorporate AI to enhance IT operations

• Work with managed service provider to monitor system performance and proactively identify potential issues before they impact operations, potentially enhancing this with advanced analytics

• Develop and maintain comprehensive technical documentation for all systems, processes, and configurations

• Administer cloud-based applications and infrastructure in coordination with the IT Director, implementing tools for cost optimization and resource management, which may include AI-driven capabilities

• Identify, evaluate, and implement automation opportunities for routine IT tasks, log analysis, and system self-correction, considering AI-powered tools where they add significant value

Facility Technology Support

• Administer all technology equipment throughout the facility including computers, printers, phones, audiovisual systems, and security devices

• Configure and maintain on-site telecommunications systems, including conference systems and video conferencing equipment

• Provide technical support for facility-related technology such as access control systems, alarms, and surveillance equipment

• Ensure proper power management, cabling, and connectivity throughout the facility

• Coordinate with building management on technology-related infrastructure issues

• Execute inventory management for all technology assets and supplies

• Implement and perform preventative maintenance programs for facility technology systems

• Provide technical setup and on-site support for special events

Security Implementation & Maintenance

• Implement and enforce security policies and procedures for all on-site systems, incorporating advanced security tools and practices, which may include AI-enhanced capabilities for threat detection, anomaly identification, and response

• Ensure technical compliance with relevant industry regulations and standards

• Conduct regular security assessments and remediate identified vulnerabilities

• Administer user access controls and permission settings across systems

• Monitor for and respond to security incidents according to established protocols, utilizing effective tools for timely detection and analysis

• Maintain secure configuration of all facility technology systems

• Support security awareness training delivery for all employees

• Assist with technical aspects of security audits and documentation requirements

Cross-Functional Technical Support

• Provide technical expertise and support for facility technology initiatives coordinated by the Executive Assistant & Office Manager

• Support the HR Coordinator with technical aspects of employee onboarding and offboarding processes

• Assist the Director of IT in implementing strategic technology initiatives and projects, including those focused on adopting modern operational tools and automation

• Serve as the technical liaison between headquarters staff and IT leadership

• Provide technical input on technology budgeting and purchasing decisions, including cost-benefit analysis for new tools and automation

• Support technology policy development and enforcement through technical implementation

• Participate in cross-departmental meetings to understand and address technical requirements

• Contribute to continuous improvement initiatives for workplace technology, implementing enhancements that increase efficiency and proactivity