Lead the Future of Dentistry.

Overjet is the world-leader in dental AI. Already, thousands of dental providers and insurers rely on our platform to deliver the best possible care. Now, we’re looking for talented people to fulfill our mission: improve oral health for all.

Overjet is where builders become leaders. Everyone here loves to make new things: new products, new partnerships, new content, and a new category of AI technology. And as Overjet grows ridiculously fast, so will you.

Simply put, there’s no better place to accelerate your career. Come join us!

The Role

As a Senior Support Engineer at Overjet, you will provide support to our dental practice customers by handling inquiries, troubleshooting issues, and advising on best practices to make our software the most impactful it can be for their patients. In addition, you will assist with customer requests presented by our Implementation, Integrations, and Customer Success Management teams. We are ideally looking for candidates based in Salt Lake City, but are open to strong contenders on a remote basis!

Please note that the first step in this interview process will be an AI interview.

Responsibilities

• Demonstrate a proactive, responsive, and solution-based approach to enhance customer relations via support tickets, calls, and emails

• Responsible for interpreting and resolving user questions concerning system use, and user behavior within clinics

• Exercise independent judgment to determine the root cause of the issue and find a resolution

• Manage resolution process including escalations of possible bugs to Practice Engineering Team

• Resolution of various issues that are deemed not necessary for escalation to the Practice Engineering Team

• Assist Practice Customer Success teams in completing customer tasks such as system configurations and user management

• Identify and implement opportunities for increased operational efficiencies with clinic onboarding & support procedures to enhance client service delivery

Qualifications

• BS/BA in Computer Science or a related field

• 3+ years of experience in a customer-facing technical position is required (ideally for a SaaS company)

• You have a passion for providing excellent customer service. Delighting customers comes naturally to you

• Strong ability to evaluate, troubleshoot, and follow-up on customer issues

• Strong written and verbal communication skills in English; including the ability to explain, present, and document complex technical processes and issues

• Strong understanding of Google applications, query tools, and database systems

• Familiarity with Python, Cloud Platforms (Google Cloud Platform, Azure, AWS etc.), and basic networking / IT knowledge

Why Overjet?

• Competitive Compensation and Equity

• Hybrid workplace that provides flexibility, vibrant in-person workspaces, and the ability to build strong connections across all of Overjet - regardless of location

• 401k plans with a matching program

• Medical, Dental and Vision coverage: 99% employee premium covered, 75% dependent premium covered

• Life and AD+D Insurance

• 8 weeks Paid Parental Leave

• Optional HSA with Employer contribution

• Flexible Time Off and company paid holidays

• Annual Learning and Development Stipend

• Work from Home Stipend

Our Hybrid Workplace

We have a unique hybrid workplace at Overjet — which combines the teamwork of meeting in person, with the flexibility of working from anywhere.

Many of our positions are based in San Mateo, New York City, Boston, Salt Lake City, and Lahore. The Jetsetters who live in these “geo-hubs” come to the office on Tuesdays and Wednesdays, while having the option to work from home the rest of the week.

Our People Team is happy to answer any questions about what hybrid work means for your specific role!

Overjet's Values

• Excellence: We set ambitious goals and strive for excellence.

• Velocity: We focus, act with urgency, and deliver results.

• Ownership: We take ownership, dive deep and solve problems.

• Win-win: We play to win, setting ourselves and our customers up for success.

• Growth: We stay curious, seek feedback, and continuously learn and grow.

Company Recognition

• Included on Best Places to Work by BuiltIn lists in 2026: #3 overall in the US, #1 in NYC, #1 in San Francisco, and #2 in Boston

• Named one of the TIME Best Inventions of 2024

• Recognized in Newsweek’s Most Loved Workplaces in America 2024

• Won the Dental Health category at the Digital Health Awards 2024 and 2024 Best Places to Work by Built In

• Recognized as one of the Top Startups of 2023 by LinkedIn

• Named one of the 2023 World’s Most Innovative Companies by Fast Company

• Included on the definitive 2022 Forbes AI 50

EEOC

Overjet is an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We believe diversity enriches our team so we hire people with a wide range of identities, backgrounds, and experiences. Even if you don't meet 100% of the qualifications for this job, we strongly encourage you to apply!

If you are a Colorado resident: Please contact us by emailing recruiting@overjet.ai to receive compensation and benefits information for this role. Please include the job title in the subject line of the email.