We are looking for a head of Product Operations to lead our Product Operations function. This role is pivotal in driving operational excellence across our product organization and its interfaces with all stakeholders. This position will report directly to the VP Product and would be part of the product leadership team. It is a hands-on role where you will work closely with Product, R&D, GTM, and CS to streamline processes, improve data-driven decision-making, and enhance cross-functional collaboration.

You are a great fit for this role if you are a problem solver with excellent analytical skills, a self-starter and quick learner, highly motivated, a strong communicator, technically proficient, and highly organized with a methodical approach.

Key Responsibilities

Product Operational Excellence

• Establish and continuously optimize product management processes to improve efficiency, drive excellence, and align with company objectives.
• Drive roadmap planning, prioritization frameworks, and delivery tracking to enhance visibility and predictability.
• Lead executive updates and reviews of product and R&D execution

Data & Insights

• Build and manage metrics, dashboards, OKR tracking, KPI updates, and executive summaries to ensure clarity, transparency, and goal alignment.
• Leverage data analytics to inform decision-making and improve product outcomes.

Cross-Functional Collaboration

• Act as a bridge between Product, R&D, Sales, Marketing, and Customer Success to ensure seamless execution of collaborative initiatives.
• Define product qualification and release processes to ensure a smooth transition from development to stakeholders.
• Identify and implement tools and workflows to improve efficiency, transparency, and collaboration.

• 6 - 8 years of experience in Product Operations or Product Management within a SaaS and enterprise-focused company.
• Bachelor’s degree in Computer Science or Industrial Engineering
• Strong analytical skills with experience using data to inform decisions and track product success.
• Excellent stakeholder management and ability to work across teams in a fast-paced environment.
• Proven record of running complex cross-organization processes
• Experience with Agile methodologies, roadmapping tools, and data analysis platforms.
• Exceptional communication and leadership skills with the ability to influence and drive changes across the organization.
• Managerial experience is an advantage

About Optibus:

Optibus is a unified software platform revolutionizing public transportation planning, scheduling, and operations in over 6,000 cities worldwide. Using AI, ML, and optimization algorithms, it empowers agencies to design more efficient, equitable, and sustainable transit networks, enhancing passenger access, reducing emissions, and improving driver conditions. With offices globally and a team of 350+ employees, Optibus fosters a collaborative culture centered on innovation, determination, and impact. As the first unicorn in public transportation technology, Optibus is driving the modernization of mass transit to make it the preferred choice for cities and passengers alike.

Why Join Optibus?

• Be part of a company revolutionizing public transportation with cutting-edge technology.
• Collaborate with global teams passionate about sustainability and innovation.
• Enjoy a dynamic and inclusive workplace culture that values growth and creativity.

Optibus is proud to be an equal opportunity employer. We hire talented individuals, regardless of gender, race, ethnicity, ancestry, age, disability, sexual orientation, gender identity or expression, cultural background, religious beliefs, or any other characteristic protected by federal, state, or local laws. It is our responsibility at Optibus to provide an inclusive and accessible interview experience for all. We will provide reasonable accommodations for all candidates in need of individualised support during the hiring process.