Senior Support Analyst - Consent & Preference

OneTrust

OneTrust

IT, Customer Service

San Francisco, CA, USA

Posted on May 23, 2026

Strength in Trust

OneTrust’s mission is to enable innovation through the responsible use of data and AI. We believe that ensuring data is trusted shouldn’t slow teams down—it should accelerate what’s possible. This led us to develop the first technology platform for responsible data use in 2016. Today, with AI representing the latest and most impactful expansion of data yet, OneTrust is once again redefining what responsible innovation looks like. OneTrust, the AI‑Ready Governance Platform™, unifies regulatory intelligence, automation, and connected governance workflows so businesses can continue to move at the speed of AI while ensuring good governance to prevent data misuse at scale. Trusted by thousands of organizations worldwide, OneTrust is shaping the future where trusted data becomes a transformative force for business and society.

The Challenge

We'relooking for a Senior Support Analyst to jointhe GCS (Global Customer Support)team. In this role, you willprovide ongoingtechnicalsupport,troubleshootingandproposingpragmatic solutions for OneTrust customers.This position requires a confident individual with excellent verbal and written communication skills, advanced troubleshootingskillsand anability tooperatein escalated andhigh pressuresituations. You willbe requiredto develop deep understanding of the OneTrust platform and Collaborate across OneTrust teams, including with ourproductteams, to troubleshoot issues,identifyroot causes, and providesolutions .

Your Mission

  • Take support cases from the Level 2 or 3 support queue (asappropriate)and work with the customer to troubleshoot and resolve the issue.
  • Actively and autonomously manage a varied workload of customer support cases, keeping customers regularly updated on progress.
  • Collaborate across OneTrust, including with our product teams,to troubleshootissues,identifyroot causes, and provide solutions.
  • Continue to develop andmaintaindeep knowledge of specific areas of the OneTrust platform (and supporting technologies) by attending office hours, completing regular release training, etc.
  • Build privacy industryexpertise, including maintaining CIPP/E / CIPM certifications.
  • Contribute more broadly to the OneTrust support community, including creating knowledge articles and process improvements.
  • Work independently to manage your time and commitments while meeting agreed performance.
  • Step into and take over escalated cases fromAssociate/Support Analystlevelsand wherethe customer isunhappy,or the solution is unclear.

You Are

  • Excellentoralandwrittencommunicationskills.
  • Technicallyadept.
  • Eagertolearnand quick topickup newskills.
  • Able toworkindependentlywhilestillcontributingto ateam.
  • You are ahardworkinganddeterminedindividualfocusedonprovidingagreatcustomerexperiencewhilebuilding rapport.
  • You’reanindependentworkerwhocan solvecomplexcustomerproblemsin acreativemanner.
  • Excitedtofindcreativesolutions tocomplexcustomerproblems.
  • Able tomanageandprioritizeavariedworkloadwhilemeetingSLAs and deadlines.
  • Focusedonqualityand attention todetail.
  • Dedicatedtoprovidingagreatexperienceand able tobuilda rapportwithcustomers.
Your Experience
  • Degree,highereducationqualificationor5-7years'workexperiencein asimilarrôle.
  • Eitherdemonstratedexperienceworkingwiththe OneTrust Privacy platform, or relevanttechnicalskillse.g. web/mobiledevelopmentstack (HTML, CSS, Javascript,React), APIs/integrations.
  • Abilitytolearnrapidly, and master the OneTrust Privacy platform.
  • Complexanalyticalproblem-solvingskills.
  • Continuousimprovementmindsetandabilitytocontributeto processimprovement.
  • Highlydevelopedwrittenand verbal communicationskills,withabilitytoeffectivelycommunicatecomplexinformation in accessiblelanguagevia phone,videoande-mail.
  • Abilitytoworkwithandtroubleshootcomplex, web-basedsoftware suites.
  • Workingknowledgeofdevelopmentprocesses,differentoperatingsystems, browsers, andprogramminglanguages.
  • Flexible attitude andwillingnesstoworkalternative shift patterns e.g.lateshifts, weekends to supportcoverage, new releases.

Extra Awesome
  • Privacyindustryexperience, or CIPP/E / CIPMcertified.
  • Languageskills(French, German,Spanish,Portuguese).
  • FamiliaritywithIAB TCF 2.0framework.
  • Familiarity of privacy, ethics, security, compliance, or sustainability concepts or industry trends
  • Working knowledge of containerization, orchestration, and related infrastructures such as Docker, Kubernetes, OpenShift.
  • Basic Knowledge of relational databases such as MySQL.
  • Knowledge of public cloud infrastructure such as AWS,Azureand Google Cloud (AKS, EKS, GKE, Drivers, Storage, VPN, Subnets).
  • Linux and Windows Administration skills.
  • Experience with HTML, CSS,Javascript.

For California, Colorado, Connecticut, Nevada, New York, Rhode Island, and Washington-based candidates: the annual base pay range for this role is listed below. Within this range, individual pay is determined by several factors, including location, job-related skills, work experience, and relevant education and/or training. This role may also be eligible for discretionary bonuses, equity, and/or commissions, as well as benefits.

Salary Range

$34.25—$50 USD

Where we Work

We are embracing an office-first culture, encouraging three days a week in office for most roles, with meaningful opportunities to collaborate and celebrate in person.Each role may have specific requirements or flexibility depending on the scope of the position, so we encourage you to verify this with your recruiter during your first interview.

Benefits

As an employee atOneTrust, you will be part of the OneTeam. That means you’ll receive support physically, mentally, and emotionally so that you can do your best work both in and out of the office. This includes comprehensive healthcare coverage, flexible PTO, equity RSUs, annual performance bonus opportunities, retirement account support, 14+ weeks of paid parental leave, career development opportunities, company-paid privacy certification exam fees, and much more. Specific benefits differ by country. For more information, talk to your recruiter or visit onetrust.com/careers.

Resources

Check out the following to learn more about OneTrust and its people:

Your Data

You have the right to have your personal data updated or removed. You also have the right to have a copy of the information OneTrust holds about you. Further details about these rights are available on the website in ourPrivacy Overview.You can change your mind at any time and have your personal data removed from our database. In order to do this you must contact us and let us know you wish to be removed. The request should be made on theData Subject Request Form.Recruitment fraud warning: OneTrust is aware of scams involving false offers of employment with our company.The fraudulent jobs, interviews and job offers use fake websites, email addresses, group chat and text messages. Be aware that we never ask candidates for personal information, IDs or bank information during the interview process. We do not interview prospective candidates via instant message or group chat, and do not require candidates to purchase products or services, or process payments on our behalf as a condition of any employment offer. Please note that any legitimate interview availability requests will come directly from a OneTrust recruiter with an "@onetrust.com" email address. You may also receive legitimate emails from "@us.greenhouse-mail.io". Recruiters will only reach out to candidates who have applied for a role through our ATS (Greenhouse) or prospects via LinkedIn InMail. Job offers will come from a recruiter and may have a "@docusign.net" email address. For more information or if you have been targeted please reach out to askrecruiting@onetrust.com.

Our Commitment to You

When you join OneTrust you are stepping onto a launching pad — the countdown has begun. The destination? A career without boundaries working alongside a diverse and inclusive crew who is passionate about doing meaningful work. As a pioneer, your voice and expertise will help chart the direction of an entirely new category. Our commitment to putting people first starts with you. Your growth is part of the mission. Our goal is to give you the power to embark on the next phase of your uniquely, unique career.OneTrust provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by local laws.
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