nCino offers exciting career opportunities for individuals who want to join the worldwide leader in cloud banking.

The Customer Success Team are responsible for retaining revenue from existing clients and creating new opportunities to earn more revenue by building strong customer relationships and helping drive value from our service. We partner with our customers to understand what success looks like for them and to drive adoption.

We work closely with the sales team to build and demonstrate value and measure ROI.

Associate Customer Success Managers are mostly given responsibility for our small and medium enterprise customers – ensuring customer satisfaction and solving a wide variety of enquiries.

We're looking for an enthusiastic problem solver to join our team. You'll be the first point of contact for our users ranging from financial services institutions to technology companies. You will work with customers to help them get the most value from their service.

nCino, the global leader in intelligent banking, has recently acquired
FullCircl. This position will be within our FullCircl brand, which was
established in 2021 through the merger of Artesian Solutions and DueDil.
FullCircl subsequently acquired W2 Global Data Solutions to further
enhance its capabilities.

FullCircl connects the insight you need when it matters most. We partner
with more than 500 of the UKs leading banks, insurers and FinTech to
deliver market leading insight on their business customers. Clients use
our product to solve three mission critical business challenges, namely
how to: identify & acquire, verify & onboard and retain & grow
customers.

We realise at FullCircl that it takes a dedicated team of brilliant people to
continually innovate, push boundaries and exceed expectations. We pride
ourselves in bringing together a diverse group of individuals with the
skills, energy and shared passion to help us do amazing things.

Associate Customer Success Manager Key Responsibilities

• Manage a portfolio of SMB clients with both personal and automated outreach
• Execute the renewal process for your portfolio of clients, protecting and improving our retention rate
• Handle incoming enquiries from clients via our phone and email
• Build and execute account / user onboarding plans to deliver fast value to clients
• Work proactively to solve challenging external and internal issues on behalf of our clients
• Identify and communicate solutions for our customers’ enquiries
• Identify and progress opportunities to grow the portfolio with new product features and longer contracts to existing clients
• Provide regular and timely feedback to the Product team on repeated impediments to adoption and/or opportunities for product development
• Collaborate closely with the wider commercial team to ensure smooth execution of our product suite
• Work actively with Marketing to secure testimonial quotes from the client base

Associate Customer Success Manager Required Qualifications:

• At least 1 years’ experience working in a SaaS environment, ideally customer facing
• You are delighted to investigate user problems and fix them
• You enjoy speaking with people and have flawless written English
• You have a positive, polite and friendly disposition
• You are familiar with common business applications, social media and have an interest in technology
• You are friendly, have superb organisational skills, and you enjoy building relationships over the phone and online
• A strong process driven mindset
• You want to take part in joining an energetic team and leave your mark on it
• You will be naturally curious about how our business and products works
• You have a professional attitude with openness to feedback, coaching and continual development
• Ability to learn quickly and adapt to changing business needs
• Willingness to learn and grow in this role for a minimum of 18 months

If you thrive in a high-energy, entrepreneurial environment, we invite you to share your passion, ideas and excitement at nCino.

nCino provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran status, disability, genetics or other protected groups. In addition to federal law requirements, nCino complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

nCino is committed to the full inclusion of all qualified individuals. As part of this commitment, nCino will ensure that persons with disabilities are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact us at recruiting@ncino.com.

Our commitment to inclusion and equality includes a strong belief that the diversity of our team is instrumental to our success. We strive to create workplaces where employees are empowered to bring their authentic selves to work.