ABOUT THE TEAM

This is a unique opportunity to be the first Renewal Manager in the APAC region for Mural. This role will join the existing amazing APAC pod and focus on managing the renewal process of our existing clients in the region, and will be an integral part of how we continue to expand and grow the Mural and LUMA presence in the APAC region.

YOUR MISSION

The Renewal Manager will play a crucial role in managing customer relationships and ensuring the timely renewal of subscriptions. This position requires a highly organized and customer-focused individual who can effectively communicate with clients, understand their needs, and work collaboratively with internal teams to drive renewal success.

WHAT YOU'LL DO

• Manage and oversee the renewal process for existing customers, ensuring timely and accurate renewals

• Proactively engage with customers prior to contract expiration to discuss renewal options and address any concerns

• Prepare and present renewal proposals and agreements

• Maximize customer retention, ensuring customers are on the right pricing, packaging, and service model

• Provide exceptional customer service and support, addressing any issues or questions related to renewals

• Act as a liaison between customers and internal teams to resolve any issues that may impact renewal decisions

• Maintain accurate records of renewal activities, customer interactions, and contract details in the CRM system

• Provide regular reports on renewal status, renewal rates, and potential risks to management

• Accurately forecasting renewal performance on a monthly, quarterly, and annual basis

• Work closely with the customer success, sales, and finance teams to ensure alignment and a seamless renewal process

• Participate in team meetings and contribute to the development of strategies to improve customer retention and satisfaction

WHAT YOU'LL BRING

• 3+ years of experience in a customer-facing role, preferably in a SaaS or technology environment

• Proven track record of managing customer renewals and achieving high renewal rates

• Excellent communication and interpersonal skills, with the ability to build strong customer relationships and internal partnerships

• Comfort using AI tools to enhance workflows, efficiency, or decision-making

• Strong organizational skills and attention to detail

• Proficiency in CRM software (Salesforce) and Microsoft Office Suite

• Ability to work independently and as part of a team in a fast-paced environment

• Problem-solving mindset with a proactive approach to addressing customer needs

• An intrinsic love of learning and demonstrating best practices of new technology

• An ability and willingness to work in a remote environment

Equal Opportunity

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.