This position is up to 28 hours a week/600 hours a year. Must have evening and weekend flexibility. Must have open availability during our peak seasons, especially on Thursday, Friday, and Saturday evenings: Spring (March-June) and Fall (September-November).

GiveSmart offers end-to-end event and campaign management, with an automated daily data sync into our native donor management tool, from the planning stage to the stewardship phase, all in one connected solution.

The hourly pay range is $25/hour.

Position Summary:

Provides live service to clients by operating the product platform during fundraising events or campaigns with the goal of maximizing fundraising value and administrative efficiency.
Executes platform tasks in real time.
Is available to the client during the assigned time for plan adjustments, critical platform operation, and general support or troubleshooting.

A Day in the Life:

Deliver outstanding service to our nonprofit clients and execute amazing fundraising events and campaigns
- NOTE: Sometimes this service is provided remotely, and sometimes this service is provided on-site at the event venue.
Communicate effectively with the customer to understand fundraising details and requirements and be prepared to execute an agreed-upon plan
Leverage operation of GiveSmart platform to optimize fundraising value, administrative efficiency, and donor experience
Be an available and responsive primary on-call or on-site contact for the client and troubleshoot any technical issues that arise during assigned event time
Complete ongoing training, knowledge assessments, and review materials to maintain expert knowledge of the GiveSmart platform

We are looking for someone who:

1-3 years related experience required in a related area, including customer service, technical support, non-profit sector, and/or event management
Previous experience providing service related to mobile fundraising technology preferred
Must have a flexible work schedule, including the availability to work evenings and weekends with some overnight travel
Demonstrated ability to use and learn basic office software applications and hardware devices
Proficiency in administrative operation of mobile fundraising platform preferred
Experience with live stream and video communication services such as Zoom, Facebook Live and YouTube preferred
Excellent verbal and written communication, organization, and follow up skills
Demonstrated ability to provide outstanding customer service to clients and donors
Excellent time management skills and ability to set client boundaries
Ability to maintaining a calm and positive attitude in any circumstance
Ability to think critically and use sound judgement under urgency and time-pressure
Knowledge of charity, non-profit sector, or event management preferred
Remote work environment - must have access to reliable internet connection and a quiet and professional workspace appropriate for audio or videoconference calls with customers
Extending viewing of computer screens
Work schedule fluctuates with client demand - majority of work completed during evening and weekend hours. Some day or overnight travel is required.
This is a part-time, hourly role that will generally work no more than 28 hours/week - typically 600 hours a year
Must have open availability during our peak seasons, especially on Thursday, Friday, and Saturday evenings: Spring (March-June) and Fall (September-November)

About Us:

Momentive Software amplifies the impact of over 30,000 purpose-driven organizations in over 30 countries. Mission–driven organizations and associations rely on the company’s cloud-based software and services to solve their most critical challenges: engage the people they serve, simplify operations, and grow revenue. Built with reliability at the core and strategically focused on events, careers, fundraising, financials, and operations, our solutions suite is bound by a common purpose to serve the organizations that make our communities a better place to live. Learn more at momentivesoftware.com

Why Work Here?

At Momentive Software, we’re a team of passionate problem-solvers, innovators, and volunteers who believe in using technology to make a real difference. We dream big, support each other, and take pride in creating solutions that help our customers drive meaningful change. If you’re looking for a place where your work matters and your ideas are valued, you’ll find it here.

Medical, Dental & Vision Benefits
401(k) Savings Plan & Company Match
Flexible Planned Paid Time Off
Generous Sick Leave
Casual Environment
Purpose-Driven Culture
Work-Life Balance
Passionate About Community Involvement
Company Paid Parental Leave
Company Paid Short Term Disability
Remote Flexibility

Momentive Software actively embraces diversity and equal opportunity in a meaningful way. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better our work will be, which is why we do not discriminate based on race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.

All persons hired will be required to verify identity, minimum age of 18, eligibility to work in the United States (without sponsorship), and to complete the required employment eligibility verification form upon hire.

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