Accounts Receivable Support Specialist
Litera
Job Description
Join Our Team at Litera: Where Legal Technology Meets Excellence
Litera has been at the forefront of legal technology innovation for over 25 years, crafting legal software to amplify impact and maximize efficiency. Developed by the best legal minds in the industry, our comprehensive suite of integrated legal tools is both powerful and user-friendly and simplifies the way modern firms manage core legal workflows, secure collaboration, and organize firm knowledge and experience. Every day, we help more than 2.3 million legal professionals focus on their craft. Litera: Less busy work, more of your life’s work.
Overview: As an Accounts Receivables Specialist at Litera, you will be part of a dynamic team that is passionate about driving innovation in the legal technology space. You will have the opportunity to work with cutting-edge tools and collaborate with industry experts to deliver solutions that make a real difference in the legal profession.
Key Responsibilities:
- Managing the Accounts Receivable mailbox, ensuring all customers are responded to within a 48 hour period
- Keep good records of all communications with customers, including bills sent and any correspondence received
- Escalate issues relating to customers to the senior members of the business in a timely manner
- Good understanding of the Order-to-Cash process, including areas such as superseding and complex billing schedules
- Basic understanding the aspects of international sales tax that applies to the Group
- Focus on driving continuous improvement to increase the efficiency and effectiveness of the Process/Business
- Ensure all processes/activities are documented and should be reviewed as per defined timelines
- Implementation of process controls and adhere as per compliance requirement
- Full ownership of the Accounts Receivable mailbox
- Meet team members as well as outsourced Netsuite support consultants
- Familiarize yourself with the financial systems (NetSuite and Salesforce), legal structure of the company and chart of accounts.
- Gain a general understanding of the Group’s systems (Netsuite and Salesforce) as well as the order-to cash process
- Continue to develop understanding of Netsuite and Order-to-Cash Process
- Ensure that all customers are responded to within a 48 hour period
- Understand more complex areas of the order-to-cash process, including special billing requests and superseding existing deals
- Gain an understanding of the Global Sales taxation which impacts the different trading entities of the Group
Qualifications:
- 1-2 years of experience primarily in a customer billing-focused role
- Ability to manage own time effectively
- Effective working in an international team
- Particular focus on customer experience (internal and external)
- Experience with systems such as NetSuite and Salesforce would be advantageous
- A strong desire to keep learning new things!
Why Join Litera?
The company culture: We emphasize helping each other grow, doing the right thing always, and being part of a journey to amplify impact, creating an exciting and fulfilling work environment
Commitment to Employees: Our people commitment is based on what employees love most about being part of the team, focusing on tools that matter to the difference-makers in the legal world and amplifying their impact
Global, Dynamic, and Diverse Team: Our is a global company with ambitious goals and unlimited opportunities, offering a dynamic and diverse work environment where employees can grow, listen, empathize, and problem-solve together
Comprehensive Benefits Package: Experience peace of mind with our health insurance, retirement savings plans, generous paid time off, and a supportive work-life balance. We invest in your well-being and future, ensuring a rewarding career journey.
Career Growth and Development: We provide career paths and opportunities for professional development, allowing employees to progress through various technical and leadership roles
Litera is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.