Lightrun is the world’s first developer observability platform. Our revolutionary developer-first approach enables engineering teams to connect to their live applications to continuously identify and tackle critical issues without hotfixes, redeployments, or restarts. By eliminating the need to reproduce bugs locally or issue a new software version for adding new logs or metrics to troubleshoot production issues, Lightrun's customers consistently reduce their MTTR by up to 50-60% and significantly improve development productivity. Issues that used to take 1-2 weeks to mitigate now take our customers on average less than an hour to solve. Lightrun also introduces AI-driven autonomous debugging capabilities, transforming the software development lifecycle (SDLC) by automating root cause analysis and significantly reducing manual intervention. Lightrun empowers our customers' developers by eliminating the need for costly developer lifecycle operations like reproducing locally or issuing a new software version just for adding new logs or metrics. With customers varying from Fortune 500 (including F10 companies) to SMEs and SMBs across multiple verticals, Lightrun is growing rapidly.

Role Overview:

Lightrun is redefining how developers troubleshoot and optimize applications in production. Our platform enables real-time debugging and observability without disrupting system performance. As we continue scaling, we are looking for a Technical Account Manager (TAM) to drive customer success, ensure smooth adoption, and optimize our enterprise clients’ use of Lightrun’s technology.

As a Technical Account Manager (TAM) at Lightrun, you will serve as a trusted technical advisor to our customers, ensuring they maximize the value of our platform. You will bridge the gap between technical implementation and business objectives, helping customers integrate Lightrun into their environments effectively. This role requires a mix of technical expertise, strong communication skills, and a proactive approach to customer success.

You will work closely with Post-Sales, Product, and Engineering teams to ensure customers achieve operational excellence using Lightrun, drive adoption, and expand usage.

Key Responsibilities:

• Customer Onboarding & Adoption – Lead technical onboarding, ensuring smooth integration and early success in production environments.
• Technical Advisory & Best Practices – Act as a trusted advisor for customers, providing guidance on optimal usage, debugging strategies, and performance tuning.
• Issue Resolution & Escalations – Work closely with Customer Support and Engineering to troubleshoot and resolve customer issues, ensuring minimal disruption.
• Proactive Customer Engagement – Monitor account health, usage patterns, and technical challenges to drive engagement and prevent churn.
• Product Advocacy & Feedback Loop – Gather customer feedback and work with Product & Engineering teams to influence the roadmap based on real-world use cases.
• Upsell & Expansion Support – Identify opportunities to expand Lightrun usage within customer environments and support the Post-Sales team in growth initiatives.
• Documentation & Enablement – Contribute to knowledge bases, best practice guides, and customer training materials.
• Cross-functional collaboration – Partner with Sales, Product, and Engineering to align technical efforts with business outcomes.