Sales Operations Analyst - 260316-2
Kaseya
Kaseya® is the leading provider of complete IT infrastructure and security management solutions for Managed Service Providers (MSPs) and internal IT organizations worldwide powered by AI. Kaseya’s best-in-breed technologies allow organizations to efficiently manage and secure IT to drive sustained business success. Kaseya has achieved sustained, strong double-digit growth over the past several years and is backed by Insight Venture Partners www.insightpartners.com), a leading global private equity firm investing in high-growth technology and software companies that drive transformative change in the industries they serve.
Founded in 2000, Kaseya currently serves customers in over 20 countries across a wide variety of industries and manages over 15 million endpoints worldwide. To learn more about our company and our award-winning solutions, go to www.Kaseya.com and for more information on Kaseya’s culture.
Kaseya is not your typical company. We are not afraid to tell you exactly who we are and our expectations. The thousands of people that succeed at Kaseya are prepared to go above and beyond for the betterment of our customers.
What You’ll be doing:
- Validating and processing customer orders, ensuring precise pricing, product information, and all necessary documentation are in place.
- Managing the order backlog, coordinating fulfillment cycles, and supporting accurate, timely revenue booking activities.
- Reviewing, verifying, and maintaining records for customer contracts, purchase orders, and supporting documents.
- Partnering closely with Sales, Finance, and Revenue teams to resolve discrepancies and facilitate smooth order flow.
- Ensuring on-time delivery and providing exceptional customer service to both internal and external stakeholders.
- Identifying process inefficiencies and proposing data-driven improvements to enhance operational productivity.
- Participating in automation initiatives, supporting system enhancements, and engaging in user acceptance testing (UAT) cycles
What You’ll Need:
- Bachelor’s degree or higher with 1 – 3 years of revelent experience in order management or sales operations.
- Hands-on experience with CRM systems.
- Proven ability to independently manage, prioritize, and deliver on multiple tasks with strong ownership.
- Excellent written and verbal communication skills, tailored for both technical and non-technical audiences.
- Strong analytical and problem-solving skills, with attention to detail and data accuracy.
- Experience participating in process automation or system upgrade initiatives is a plus
- Flexible to work in night shifts as per business requirements.
Join the Kaseya growth rocket ship and see how we are #ChangingLives !
Additional information
Kaseya provides equal employment opportunity to all employees and applicants without regard to race, religion, age, ancestry, gender, sex, sexual orientation, national origin, citizenship status, physical or mental disability, veteran status, marital status, or any other characteristic protected by applicable law.