Technical Account Manager
Kaseya
Kaseya® is the leading provider of complete IT infrastructure and security management solutions for Managed Service Providers (MSPs) and internal IT organizations worldwide powered by AI. Kaseya’s best-in-breed technologies allow organizations to efficiently manage and secure IT to drive sustained business success. Kaseya has achieved sustained, strong double-digit growth over the past several years and is backed by Insight Venture Partners www.insightpartners.com), a leading global private equity firm investing in high-growth technology and software companies that drive transformative change in the industries they serve.
Founded in 2000, Kaseya currently serves customers in over 20 countries across a wide variety of industries and manages over 15 million endpoints worldwide. To learn more about our company and our award-winning solutions, go to www.Kaseya.com and for more information on Kaseya’s culture, please click here: Kaseya Culture.
Kaseya is not your typical company. We are not afraid to tell you exactly who we are and our expectations. We have achieved record levels of success being BOLD, being GRITTY, being ACCOUNTABLE. The thousands of people that succeed at Kaseya are prepared to go above and beyond for the betterment of our customers, and the betterment of their careers and long-term financial wealth.
With over 50 cutting-edge SaaS products across four powerful suites, Kaseya is a global leader in unified IT management. Our rapid growth and relentless product innovation have earned us the trust of IT professionals worldwide, and we’re just getting started.
We’re on the lookout for driven, client-focused Technical Account Managers (TAMs) who are passionate about tech, love solving problems, and thrive in dynamic, fast-paced environments. If you're ready to elevate your career in a high-impact, Partner-facing role—read on!
What You’ll Do
As a Technical Account Manager, you’ll act as a trusted post-sale technical advisor—not support, not consulting, but something equally critical. Your role is to maximize customer success and product adoption by:
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Becoming an expert in ~4 key products from one of our core product suites
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Conducting best-practice reviews and proactive health checks
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Providing strategic guidance on product setup, optimization, and usage
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Leading 30–60 minute Partner engagements to drive adoption and value
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Collaborating closely with Account Managers (AMs) to build and strengthen Partner relationships
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Scoping opportunities for Professional Services handover when deeper technical work is needed
You Are
- A confident communicator with strong client-facing and relationship-building skills
- Technically savvy, with a knack for simplifying complex solutions
- Proactive, responsive, and comfortable working in a fast-moving environment
- Passionate about helping customers get the most from their software
- Able to manage multiple Partner engagements across the APAC region
Your Success Will Be Measured By
Engagements (33%) – Driven through bookings with Account Managers
Sales Performance (33%) – Supporting AMs in achieving commercial goals
Professional Services Revenue (33%) – Identifying opportunities for consulting engagements
Join the Kaseya growth rocket ship and see how we are #ChangingLives !
Additional information
Kaseya provides equal employment opportunity to all employees and applicants without regard to race, religion, age, ancestry, gender, sex, sexual orientation, national origin, citizenship status, physical or mental disability, veteran status, marital status, or any other characteristic protected by applicable law.