Overview: The Product Operations Manager combines operational responsibility and program management discipline to support business operations, strategic road map, and budget. This role will work closely with Product Leadership, Client Services, Technology and Engineering, Finance, and Business Development, areas to drive the successful delivery of client contractual obligations, and track performance metrics against overall corporate objectives, client, product, and team goals.

Duties and Responsibilities:

• Track and report key performance and organizational metrics to monitor progress, efficiency, and delivery timelines.
• Ensure end-to-end accountability for the successful operation of the Product Department within Inovalon’s Payer Business Unit;
• Review ongoing market and competitor analysis through primary and secondary research, to inform product strategy and provide actionable insights to leadership and cross-functional teams.;
• Build and maintain strong stakeholder relationships while driving continuous process improvements across product, engineering, design, and business functions.
• Identify and resolve key issues, gaps, or risks, improving operations from both quality and cost perspectives;
• Own and optimize product operations tools, ensuring teams are trained and leveraging them effectively to support governance;
• Facilitate communication and transparency across teams to maintain organizational alignment;
• Ensure compliance with standards, policies, and best practices across product teams;
• Responsible for creating clear, accurate, and user‑focused technical documentation that supports product understanding, adoption, and operational excellence;
• Keep product training materials current, accessible, and effectively utilized across teams.
• Partner cross-functionally to accomplish organizational objectives and ensure successful operational implementations;
• Oversee all operational projects; works with the Product Management Team and Leadership who owns and drives multiple simultaneous initiatives to successful completion, while remaining on budget;
• Drive key work products, in addition to the successful management of the operation, includes (but not limited to) business case development, department and product line budgets/ costs, Governance of Process, Procedures, Tools, forecasting work and staffing needs, etc.;
• Lead and/or participate in key operational improvement such as product performance measurement and process/technology enhancement planning;
• Contribute to executive level reporting to support leadership decisions; Lead and/or participate in key department and client oriented operational improvements such as productivity improvement, activity reporting, dashboard management and process/ technology;
• Assist with financial modeling including, but not limited to TAM/SAM sizing, pro forma creation, and pricing models
• Serve as subject matter expert for Senior Management of assigned Product and Operational areas.
• Maintain compliance with Inovalon’s policies, procedures and mission statement;
• Adhere to all confidentiality and HIPAA requirements as outlined within Inovalon’s Operating Policies and Procedures in all ways and at all times with respect to any aspect of the data handled or services rendered in the undertaking of the position; and
• Fulfill those responsibilities and/or duties that may be reasonably provided by Inovalon for the purpose of achieving operational and financial success of the Company.

Job Requirements:

• Minimum of 10 years of commercial grade software operational experience;
• Experience with Software Development Lifecycles and surrounding Business Ecosystem
• Proven ability to quickly grasp new concepts, plan work and execute projects in a fast-paced environment;
• Effective verbal and written communications skills with an ability to interact at any level;
• Exceptional portfolio management and business analytics to lead process improvement initiatives;
• Detail oriented, Entrepreneurial, and a preference for being held accountable for results;
• Analytical skills with an interest and aptitude for understanding both business, technical aspects of the business;
• Ability to work with minimal supervision and tight deadlines and manage multiple priorities;
• Exceptional knowledge of Microsoft Office products including Access, Visio, Excel, and Power BI, etc.; and
• Superior problem-solving, analytical and critical thinking skills;

Education:

• Bachelor’s Degree in Business, Finance, or Engineering or equivalent experience required; and
• MBA/Master’s Degree preferred.

Physical Demands and Work Environment:

• Sedentary work (i.e. sitting for long periods of time);
• Exerting up to 10 pounds of force occasionally and/or negligible amount of force;
• Frequently or constantly to lift, carry push, pull or otherwise move objects and repetitive motions;
• Subject to inside environmental conditions; and
• Travel for this position will include less than 5% locally usually for training purposes.