Director, Connectivity & Integration Operations
Inovalon
Inovalon was founded in 1998 on the belief that technology, and data specifically, would empower the transformation of the entire healthcare ecosystem for the better, improving both outcomes and economics. At Inovalon, we believe that when our customers are successful in their missions, healthcare improves. Therefore, we focus on empowering them with data-driven solutions. And the momentum is building.
Together, as ONE Inovalon, we are a united force delivering solutions that address healthcare’s greatest needs. Through our mission-based culture of inclusion and innovation, our organization brings value not just to our customers, but to the millions of patients and members they serve.
The Director, Connectivity & Integration Operations is responsible for leading the operational strategy, governance, and tooling that power Inovalon’s connectivity with Electronic Medical Records (EMRs) and other healthcare data systems. This leader ensures that every connection between Inovalon’s SaaS and data platforms and the broader healthcare ecosystem is secure, scalable, measurable, and repeatable.
This role combines operational excellence with deep interoperability expertise — overseeing the lifecycle of integration readiness from partner onboarding through production monitoring and optimization. The Director, Connectivity & Integration Operations will align people, processes, and platforms to accelerate connectivity and support Inovalon’s mission of enabling better outcomes through data.
Essential Duties and Responsibilities
Connectivity Leadership & Strategy
- Serve as the operational owner for Inovalon’s EMR, RCM and Payer API ecosystems as well as health system connectivity programs.
- Develop and maintain the standardized framework for how Inovalon products connect, exchange data, and maintain interoperability with external systems.
- Collaborate with Product and Engineering to ensure connectivity capabilities align with roadmap priorities and evolving market standards (FHIR, HL7v2, X12, C-CDA).
Integration Operations Oversight
- Own the tooling, processes, and automation infrastructure that support integration design, configuration, testing, and production deployment.
- Define metrics and dashboards for integration performance, uptime, and partner readiness.
- Lead root-cause and continuous-improvement efforts for connectivity incidents or data quality issues.
Tooling & Process Enablement
- Manage the portfolio of integration tools (of commercial off the shelf tooling and internal API investments/infrastructure).
- Champion automation and standardization across environments to improve speed, quality, and observability.
- Collaborate with Engineering to identify opportunities for integration platform enhancements.
Cross-Functional Collaboration
- Partner with Product Management to align connectivity initiatives with product strategy and customer needs.
- Work closely with Partner and Customer Success teams to ensure readiness for new EMR and EHR integrations.
- Coordinate with Compliance, Security, and IT to ensure all connectivity meets regulatory and internal standards (HIPAA, HITRUST, SOC2).
Governance & Continuous Improvement
- Establish governance mechanisms for integration design and change control.
- Regularly review operational KPIs, identifying trends and areas for improvement.
- Present integration performance and strategic connectivity updates to executive leadership.
Leadership & Mentorship
- Lead and mentor a
- Cultivate a high-performance, accountability-driven culture centered on quality and collaboration.
Qualifications
- Bachelor’s degree in Computer Science, Information Systems, or related field (Master’s preferred).
- Expert-level understanding of FHIR, HL7v2, X12, and C-CDA standards and workflows.
- Experience working with or integrating major EMRs (Epic, Cerner/Oracle Health, MEDITECH, NextGen, athenahealth, eClinicalWorks, etc.).
- Proven success implementing or managing integration tools (Mirth, Rhapsody, Iguana, Redox, etc.).
- Strong operational and leadership acumen with a history of building and improving scalable processes.
- Excellent communication and cross-functional influence skills.
- Familiarity with HIPAA, HITRUST, and healthcare data compliance frameworks.
Travel Requirements
- Approximately 20% for internal collaboration, customer meetings, and partner engagement.
Inovalon Offers a Competitive Salary and Benefits Package
In addition to the base compensation, this position may be eligible for performance-based incentives.
The actual base pay offered may vary depending on multiple factors including, but not limited to, job-related knowledge/skills, experience, business needs, geographical location, and internal equity. At Inovalon, it is not typical for an individual to be hired at or near the top end of the range for their role, and compensation decisions are dependent upon the facts and circumstances of each position and candidate.
Inovalon invests in associates to help them stay healthy, save for long-term financial goals, and manage the demands of work and personal commitments. That’s why Inovalon offers a valuable benefits package with a wide range of choices to meet associate needs, which may include health insurance, life insurance, company-paid disability, 401k, 18+ days of paid time off, and more.
This position is not eligible for immigration sponsorship (e.g. H-1B, TN, or E-3). Applicants must be authorized to work in the United States as a condition of employment. (This is only applicable for US-based positions)
If you don’t meet every qualification listed but are excited about our mission and the work described, we encourage you to apply. Inovalon is most interested in finding the best candidate for the job, and you may be just the right person for this or other roles.
By embracing inclusion, we enhance our work environment and drive business success. Inovalon strives to provide equal opportunities to the communities where we operate and to our clients and everyone whom we serve. We endeavor to create a culture of inclusion in which our associates feel empowered to bring their full, authentic selves to work and pursue their professional goals in an equitable setting. We understand that by fostering this type of culture, and welcoming different perspectives, we generate innovation and growth.
Inovalon is proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirement.
To review the legal requirements, including all labor law posters, please visit this link
To review the California Consumer Privacy Statement: Disclosures for California Residents, please visit this link