About Inhabit

Inhabit operates a unique collective of tech-forward companies serving the residential, commercial, and short-term rental industries. Our team members deliver best-in-class software solutions and services while fostering innovation and collaboration with business leaders and industry experts. Inhabit believes that property managers are central to the success of the residential and short-term rental markets and delivers products built to empower them, their investors, and communities. Come help build the company you want to Inhabit. To learn more, visit inhabit.com.

Job Description

Reporting to the Controller, Shared Services, the Billing and Collections Supervisor is a part of the Corporate Inhabit Accounting Team and is responsible for managing accounts receivable, resolving past-due balances, and optimizing the collections process. The Supervisor, Billing & Collections plays a critical role in overseeing collections efforts, customer and vendor payment processing, and cash application accuracy. This role ensures that outstanding balances are recovered, payment transactions are properly recorded, and disputes are resolved efficiently.

The ideal candidate has strong experience in collections, payment reconciliation, and cash application—with a proven ability to lead a team, implement process improvements, and drive results. In this role you will work closely with Accounting, Finance, and Customer Success teams to ensure seamless billing and collections processes. You will often collaborate with Product, Sales, and Legal teams to resolve billing discrepancies, maintain compliance, and improve collections efficiency.

What You’ll Do (Functions & Responsibilities)

Collections & Payment Processing

• Oversee customer payment collections, ensuring adherence to the 30-, 45-, 60-, and 67-day dunning process.
• Monitor aging balances and escalate severely overdue accounts to collections agencies as needed.
• Implement proactive collections strategies to reduce outstanding balances and improve recovery rates.
• Ensure accurate posting and reconciliation of customer and vendor payments, resolving discrepancies in a timely manner.
• Manage cash application processes, ensuring all payments are properly recorded and allocated.
• Oversee automated and manual payment processing, ensuring smooth transactions through platforms like Paystand, Salesforce, and NetSuite.

Customer & Vendor Communications

• Lead outbound collections efforts, including email outreach, phone calls, and payment negotiations.
• Work closely with vendors and customers to resolve billing disputes, ensuring timely payments and maintaining strong relationships.
• Coordinate with Sales, Customer Success, and Accounting teams to ensure accurate billing and payment application.

Process Optimization & Reporting

• Develop and implement collections best practices to increase efficiency and reduce delinquent balances.
• Provide monthly reporting on aging balances, collections performance, and payment trends, identifying key insights for leadership.
• Continuously improve payment processing workflows to ensure timely application and reconciliation.
• Leverage data from NetSuite, Salesforce, and Paystand to track collections progress and identify improvement opportunities.

What We’re Looking For (Minimum qualifications)

• 5+ years of experience in collections, payment processing, and cash application (SaaS experience preferred).
• 2+ years of leadership or supervisory experience, managing collections teams and optimizing processes.
• Proven track record of reducing past-due balances and improving collections efficiency.
• Strong knowledge of payment processing, cash application, and dispute resolution.
• Experience working with Salesforce, NetSuite, or similar accounting/ERP systems.
• Excellent negotiation and communication skills, with a customer-focused approach to collections.
• Proficiency in Microsoft Office, particularly Excel, for tracking collections performance and payment reconciliation.
• Self-starter with a continuous improvement mindset, able to refine collections and payment processes.

Education

• Bachelor’s degree in accounting, Finance, Business Administration, or a related field preferred, but not required. Candidates with equivalent work experience in collections, payment processing, or accounts receivable will be considered.

Location

• Knoxville, TN (Onsite)

Benefits Include

• Competitive Pay
• Health Insurance: Medical, Dental, Vision and Prescription Plans
• Health Savings Accounts
• Flexible Spending Account
• Dependent Flexible Spending Account
• Critical Illness
• Accident
• 401k Plan with discretionary company match
• Short- and Long-Term Disability
• Company Paid $25,000.00 life insurance
• Supplemental Life and AD&D Insurance
• Employee Assistance Program
• Paid Holidays
• Paid Vacation
• Paid Volunteer Time
• Inhabit Employee Discount Programs

Our Company is an Equal Opportunity Employer and complies with all federal, state, and local laws, including providing reasonable accommodations to applicants.

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