Key Responsibilities

• Own and evolve the PMO function for Ride-Hailing Market Operations, including frameworks, governance, and execution standards.
• Define and manage portfolio-level planning, prioritization, and delivery of strategic and operational initiatives across markets.
• Establish clear operating rhythms (planning cycles, reviews, reporting, escalation mechanisms).

• Drive execution of high-impact, cross-market programs (e.g. operational efficiency, market launches, regulatory initiatives, cost optimization, quality improvements).
• Translate company and Ride-Hailing strategy into clear roadmaps, milestones, and deliverables for Market Operations.
• Ensure strong dependency management across Product, Engineering, Ops, and Regional teams.

• Act as a key interface between Market Operations and central functions (Product, Tech, Analytics, Finance, Legal, Risk, Trust & Safety).
• Align global standards with local market realities, ensuring consistency without limiting local flexibility.
• Proactively surface risks, trade-offs, and execution bottlenecks to senior leadership.

• Define and track operational KPIs and program success metrics across markets.
• Build executive-level reporting and dashboards to provide transparency on progress, risks, and impact.
• Use data and insights to continuously improve execution quality and decision-making.

• Design scalable processes and playbooks that support rapid market growth and operational complexity.
• Drive standardization where it adds value, while enabling local adaptation for different regulatory and market contexts.
• Lead continuous improvement initiatives across Market Operations.

• Build, lead, and develop a high-performing PMO team.
• Set a high bar for ownership, accountability, and delivery excellence.
• Serve as a trusted partner and advisor to Market Operations leadership.

Skills, Knowledge & Expertise

• 10+ years of experience in program management, operations, consulting, or strategy roles in tech, mobility, marketplace, or platform businesses.
• Proven experience leading large-scale, cross-functional programs across multiple markets or regions.
• Strong background in operations-heavy environments (ride-hailing, logistics, marketplaces, on-demand services preferred).

• Deep understanding of PMO best practices, portfolio management, and execution frameworks.
• Ability to manage complexity, ambiguity, and multiple competing priorities.
• Strong risk management and problem-solving skills.

• Exceptional ability to influence without authority across senior stakeholders.
• Comfortable operating at both strategic and execution levels.
• Strong communication skills, including executive-level presentations and decision memos.

• Strong analytical mindset with the ability to define, track, and interpret operational metrics.
• Experience working closely with data and analytics teams.

• Experience in Ride-Hailing, Mobility, or Marketplace Operations
• Background in consulting or transformation programs is a plus
• MBA or advanced degree in Business, Operations, or a related field

• Strong sense of ownership and accountability
• Structured, pragmatic, and execution-focused
• Comfortable in fast-paced, high-growth environments
• Collaborative leader with a proactive, solution-oriented mindset

Job Benefits

• Stable salary, official employment.
• Health insurance.
• Hybrid work mode and flexible schedule.
• Relocation package offered for candidates from other regions.
• Access to professional counseling services including psychological, financial, and legal support.
• Discount club membership.
• Diverse internal training programs.
• Partially or fully paid additional training courses.
• All necessary work equipment.