Responsibilities

• Analyse and improve support processes (driver verification, 1st line, incident management)
• Collect and document requirements, translate them into system specs and user stories
• Design and optimize automation flows, SLAs, and escalation rules
• Work with engineers, product managers, and support teams to deliver effective solutions
• Track KPIs and ensure automation delivers measurable impact

Qualifications

• 3 years as Business/System Analyst or similar
• Experience with support or incident management systems
• Strong process mapping, requirement analysis, and documentation skills
• Good technical understanding of integrations (APIs, workflows)
• Strong communication and stakeholder management

Conditions & Benefits

• Stable salary, official employment
• Health insurance
• Hybrid work mode and flexbile schedule
• Relocation package offered for candidates from other regions
• Access to professional counseling services including psychological, financial, and legal support
• Discount club membership
• Diverse internal training programs
• Partially or fully paid additional training courses
• All necessary work equipment