Responsibilities

Growing business in Egypt with achievement main KPIs of the ride-hailing business inDrive: Rides, GMV
Manage and optimize daily ride hailing operations, ensuring efficiency, service quality, and driver passenger satisfaction
Lead cross functional projects involving driver operations, marketing, efficiency and support, conduct cross functional communication
Help to develop strategies by researching the market, analyzing competitors, and shaping plans
Monitoring and improving customer satisfaction metrics by addressing customer concerns and feedback
Supporting the development and execution of marketing strategies to build and strengthen the brand in the local market
Develop and present insights, forecasts, and recommendations based on in depth analysis of operational data
Support, development and scaling of local partnerships
Coordinate GR and PR agendas
Provide local feedback and insights to central teams on product, pricing, competitors activities
Work on product development by testing ideas in product, marketing, and operations with different teams

Qualifications

Bachelors or Master’s degree in Economics, Business, Management or Mathematics
2 years of experience in ride-hailing, business development, B2B, B2C delivery, e-commerce or a related field in a fast paced environment
Strong project management skills, with the ability to plan, execute, and track multiple initiatives simultaneously while ensuring timely delivery and impact
Strong analytical skills, comfortable with numbers and data driven approach
Experience using analytics tools such as Tableau, Looker Studio, or Power BI. Advanced MS Excel skills is a must
Strong attention to detail with the ability to spot trends and optimize processes
Self motivated and proactive mindset, with a structured approach to problem solving
Good in building financial models and forecasts
Advanced English (B2 level or higher)