Responsibilities

• Optimization of Drivers’ Workplace: Improving how drivers configure their work, study rules, and learn earning techniques. How do we store car, classes, and tariffs data?
• Centralized Communication with Drivers: Develop, implement, and optimize a unified communication system that ensures timely information exchange between the platform and drivers, while gathering feedback for continuous service improvement.
• Improving Key Metrics: Continuously track essential metrics such as driver online time and driver retention. Leverage data insights to identify bottlenecks and implement corrective measures.
• Launching New Features: Identify drivers’ needs and roll out new tools and enhancements aimed at increasing their engagement and satisfaction, such as improvements to in-ride experience algorithms.
• Cross-functional collaboration: Work closely with engineering, analytics, and business teams to develop and implement comprehensive projects that positively impact driver performance and service quality.
• Formulation of Strategic Vision: Develop and execute a product strategy focused on improving the driver experience, including evaluating current processes and devising long-term optimization solutions.

Qualifications

• Professional Experience: At least 3 years of experience in product management or service development roles, preferably within mobile applications, transportation services, or similar fields emphasizing driver experience.
• Analytical Mindset: Strong understanding of key performance indicators (such as online time and retention) with proven experience using analytics tools to assess and enhance product performance.
• Cross-Functional Collaboration Skills: Demonstrated ability to effectively work with various departments (engineering, analytics, operations) to implement integrated projects.
• Strategic Vision and Proactivity: Ability to propose and execute innovative solutions aimed at enhancing driver service quality, along with the skill to prioritize initiatives in alignment with the company’s long-term goals.
• User-Centric Focus: Deep understanding of driver needs, with the capability to translate feedback into actionable product improvements and a commitment to ensuring a seamless, efficient platform experience.

Conditions & Benefits

• Stable salary, official employment.
• Health insurance.
• Hybrid work mode and flexbile schedule.
• Relocation package offered for candidates from other regions.
• Access to professional counseling services including psychological, financial, and legal support.
• Discount club membership.
• Diverse internal training programs.
• Partially or fully paid additional training courses.
• All necessary work equipment.