Driver Operations Specialist

Organize Driver Engagement Processes Coordinate activities related to attracting activating reactivating and retaining drivers Drive team Lead and manage Conduct training sessions to equip agents with the skills needed for user acquisition and activation keep them motivated Manage KPIs Have a comprehensive understanding of funnel efficiency from installation to creating successful orders for drivers monitor main territory KPIs (such as New Drivers Active Drivers Supply Hours Supply Hours per Active Driver) and design action plan to improve it Implement Motivational Programs Execute motivational initiatives and training programs to improve agent performance share feedback Support Activation and Reactivation Mechanics Assist in launching adapting and improving strategies to activate and reactivate drivers effectively Management of 3rd party partnerships to increase number of New Drivers Monitor CRM and Communication Quality Oversee call scripts AI preset communication assess effectiveness & ensure highquality interactions with users test different hypothesis Execute City Launches Travel to new city launches within the country to organize ontheground recruitment efforts Market monitoring of competitors activities bonuses etc Drive Cross Functional communication

fluent English experience in RideHailing/Delivery IT Business experience in retention and activation experience in project management is a plus experience in sales knowledge of marketing tools analytical mindset