Driver Operations Specialist
inDriver
Operations
Quito, Ecuador
Posted on Feb 18, 2025
Driver Operations Specialist
, Quito
We are expanding our Ride-Hailing Department and we're looking for a Driver Operations Specialist to be responsible for managing our driver operations process in their given region.
Responsibilities
- Monitor, assign leads, and oversee the work of our recruitment teams to ensure driver acquisition targets are met
- Manage lead distribution to different recruitment teams, ensuring effective tracking and follow-up
- Control registrations and daily activations of new drivers on the platform, ensuring smooth onboarding processes
- Develop and implement training programs for recruitment teams to enhance performance and efficiency
- Monitor the impact of various recruitment strategies on our key KPIs, such as lead conversion rates and driver retention
- Participate in and coordinate driver acquisition projects, ensuring timely execution and alignment with overall company goals
- Collaborate with cross-functional teams (Operations, Marketing, Legal) to support driver acquisition and retention initiatives
- Analyze and report on market trends and competitor activities to optimize driver recruitment strategies
Qualifications
- Advanced English proficiency: Both written and verbal communication skills are required
- Strong understanding of the sales funnel and how it applies to driver acquisition
- Proven customer relationship management skills, particularly in managing large-scale recruitment efforts
- Experience in sales or recruitment, with a focus on meeting targets and performance optimization
- Intermediate or Advanced Excel skills, with the ability to analyze data, create reports, and track KPIs
- Availability for business travel to manage recruitment activities across different regions
- Degree in Business Administration, Marketing, or a related field (either in progress or completed)
- Sales team management experience is highly desirable, particularly in recruitment or acquisition environments
- Strong analytical and problem-solving skills to address challenges in driver recruitment and recommend improvements
- Adaptability and flexibility in a fast-paced environment with evolving recruitment demands and market conditions
- Knowledge of local transportation regulations and market trends would be a plus