We are expanding our Ride-Hailing Department and we're looking for a Driver Operations Specialist to be responsible for managing our driver operations process in their given region.

Responsibilities

Monitor, assign leads, and oversee the work of our recruitment teams to ensure driver acquisition targets are met
Manage lead distribution to different recruitment teams, ensuring effective tracking and follow-up
Control registrations and daily activations of new drivers on the platform, ensuring smooth onboarding processes
Develop and implement training programs for recruitment teams to enhance performance and efficiency
Monitor the impact of various recruitment strategies on our key KPIs, such as lead conversion rates and driver retention
Participate in and coordinate driver acquisition projects, ensuring timely execution and alignment with overall company goals
Collaborate with cross-functional teams (Operations, Marketing, Legal) to support driver acquisition and retention initiatives
Analyze and report on market trends and competitor activities to optimize driver recruitment strategies

Qualifications

Advanced English proficiency: Both written and verbal communication skills are required
Strong understanding of the sales funnel and how it applies to driver acquisition
Proven customer relationship management skills, particularly in managing large-scale recruitment efforts
Experience in sales or recruitment, with a focus on meeting targets and performance optimization
Intermediate or Advanced Excel skills, with the ability to analyze data, create reports, and track KPIs
Availability for business travel to manage recruitment activities across different regions
Degree in Business Administration, Marketing, or a related field (either in progress or completed)
Sales team management experience is highly desirable, particularly in recruitment or acquisition environments
Strong analytical and problem-solving skills to address challenges in driver recruitment and recommend improvements
Adaptability and flexibility in a fast-paced environment with evolving recruitment demands and market conditions
Knowledge of local transportation regulations and market trends would be a plus

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