We’re looking for a Principal Solutions Consultant to lead and execute implementation projects for Hootsuite and Talkwalker products and solutions in order to contribute to long term customer success. You’ll work closely with our success team, leading multiple implementation projects simultaneously in a highly collaborative environment, ensuring deliverables are on time and aligned to customer needs. This is a hybrid role and is open to applicants located within commuting distance of Talkwalker's Tokyo office. In this role, you will report to the Managing Director, Japan.

WHAT YOU’LL DO:

Client Onboarding and Implementation

• Act as the product subject-matter-expert, responsible for technical implementation services and use-case solutions
• Manage large/ complex implementation work independently
• Manage internal and client-facing meetings to discuss the client’s information brief and needs; engages with client teams to understand their goals for using Talkwalker and how the platform will fit into their daily work
• Train new and existing client groups on the platform, covering navigation, best practices, and use cases
• Configure platform environments according to client requirements
• Assist the department lead in assigning projects to consultants based on availability, skillset and project complexity

Post Implementation

• Support clients with post implementation ad hoc requests, providing strategic solutions to complex use cases
• Provide intelligence reports to customers, working with the Talkwalker platform to answer the client’s specific business questions
• Audit customers projects and advise on best practices
• Support webinars and answers client chat questions during webinars
• Work in collaboration with Client Success and Sales teams to manage client relationships and provide excellent customer service

Product/ Process

• Maintain in-depth knowledge of Talkwalker products, customers, and processes
• Identify areas for improvement in the customer experience both in our product and processes
• Provide product feedback and test new beta versions of Talkwalker

WHAT YOU’LL NEED:

• 8+ years of experience in any of the following industries: media monitoring, consumer insights/market research, PR/comms/digital/ creative agency, or management consulting
• Project Management: have been working in roles across the digital landscape and possess advanced project management experience
• Analysis and Problem solving: at ease with analysis and have relevant experience in deriving insights from large data sets; strong problem-solving skills and ability to think creatively
• Communication: excellent written and verbal communication skills, engaging with large and small audiences
• Have a university degree or an equivalent qualification, fluent in English
• An aptitude for explaining how solutions work, why people need them, the value they will provide, where they can take a business and how they can get there.
• Very deep knowledge of the challenges faced by 2 or 3 industries or is viewed as industry specialist in 1 or 2 industries, and actively seeks out opportunities in those markets.
• Advanced knowledge of all social use cases in marketing, social selling, advocacy and service.
• Fully conversant in technologies surrounding our ecosystem such as media production, adtech, martech, CRM, BI.
• Fully conversant in martech and/or service architectures, including data flows and API usage .
• The ability to formulate, and credibly present, a suggested project plan and roadmap.

WHO YOU ARE:

• Solution seeker: You’re focused on tackling new challenges, solving problems, and moving the business forward—and you don’t wait to be asked.
• Lifelong learner: You have a growth mindset – you’re here to learn, experiment, seek, apply, and provide feedback, share what works with your team, and move on from what doesn’t.
• Resilient adapter: In the face of change and challenges, you bring a thoughtful, calm approach, and a focus on finding the new opportunity.
• Intentional collaborator. You build positive working relationships across the business, bringing people together to foster new opportunities and to facilitate the efficient flow of information.
• Critical challenger: You have the trust in your team to ask difficult questions in order to get to the best end result.
• Active communicator: You listen actively and communicate ideas and information clearly, inclusively, and proactively.
• Integrated thinker: You look beyond your role and responsibilities to understand how your team’s work drives broader organizational goals.
• Accountable owner: You take pride in the work you’re responsible for with a mindset of ultimate accountability and reliability for the outcomes.
• Bar-raiser: You step up to help your team grow and succeed, even when that means going beyond what might be expected.

In all we do, our six guiding principles light the way:

Step Up: Dare to go beyond the expected to achieve greatness. #StepUp

One Team: Make Hootsuite a place we soar together by respecting each other's individuality, building trust, and showing up for the team. #OneTeam #FreeToBeMe

Customer Obsessed: Focus relentlessly on helping our customers succeed. #CustomerObsessed

Go Fast, Be Agile: Widen our competitive advantage by committing to speed and simplicity over perfection and complexity. #GoFastBeAgile

Play to Win: Commit to building an incredible, profitable company for our customers, our employees, and our stakeholders. #PlayToWin #NoExcuses

Neighbours & Allies: Give back to our communities and be an ally. #SocialForGood #Allies

Accommodations will be provided as requested by candidates taking part in all aspects of the selection process.

#LI-AK1